Our core service delivery areas supporting information management and communications.
Targeted solutions supporting specific communication, digitisation and automation needs.
SMS and MMS delivery for notifications, alerts and customer messaging
Online forms and data capture for approvals and workflow integration
Transactional and operational email delivery with reporting controls
Transform paper-heavy processes into structured, searchable digital records
Secure conversion of physical records into structured, searchable digital files
High-volume print production and mail fulfilment services
Secure online access to digitised records and correspondence
AI-assisted document classification and data extraction
SMS delivery integrated with Okta for authentication and verification
High-volume mobile messaging for political engagement
Industry-specific solutions supporting secure communications, digitisation and compliance.
Secure communications and records digitisation for government
Compliant communications and document workflows for financial services
Claims digitisation and customer communications for insurers
Billing, notices and customer communications for utilities
Digitisation and service communications for transport authorities
High-volume communications and workflow support for telcos
Student communications and digital forms for education providers
Secure document workflows and communications for healthcare
Insights, case studies and practical content supporting enterprise communication, digitisation and compliance.
Event-led content, industry campaigns and project highlights across key sectors.
Event-led content, industry campaigns and project highlights across key sectors
Optimising print and mail delivery as Australia Post pricing and conditions change
Digitisation programs supporting councils, records compliance and service delivery
State-based digitisation and communication initiatives supporting local regulatory and delivery requirements.
Digitisation, records management and communication services delivered in SA
State-based digitisation and records services aligned to WA government needs
Applying Content AI to transform documents into structured, operational information
Intelligent Document Processing supports organisations that need to turn large volumes of documents into reliable, system-ready information.
These capabilities combine Optical Character Recognition (OCR), machine learning and AI-assisted analysis to extract, classify, validate and protect information within documents at scale.
This is the technical execution layer of Content AI. The pipeline combines multiple AI techniques with governed workflows to extract, understand, classify and protect documents at scale.
OCR, machine learning, rules-based logic and confidence scoring are applied across defined processing stages to prepare documents for operational use. Validation and review are triggered where required, ensuring automation is applied appropriately while maintaining oversight, auditability and control.
This approach applies automation selectively with validation and review used where content or risk requires it.
While presented as a logical workflow, processing operates through adaptive, policy-driven execution paths that vary by document type, confidence and risk profile.
Documents are ingested from physical and digital sources including scanned records, PDFs, images and electronic submissions.
Preparation steps may be applied to improve readability and consistency, ensuring content is ready for accurate extraction and validation.
AI-assisted OCR extracts printed text, handwriting, tables and form data while preserving document layout.
Extraction is designed to handle real-world variability including mixed-quality scans, complex layouts and inconsistent orientation, ensuring outputs remain suitable for validation, protection and downstream integration.
Machine learning models analyse document content, structure and contextual signals to identify document types. Classification determines routing, validation rules and downstream handling.
Classification behaviour is governed through configurable policies combining content indicators, structural patterns and confidence thresholds.
Sensitive data detection is applied using different techniques depending on document type, context and risk profile.
Detection may operate at entity, pattern or document level, with redaction or masking applied according to policy requirements.
Confidence scoring is applied at document and field level to assess output reliability. High confidence results proceed automatically while lower confidence or higher risk content is routed for structured human review.
Manual review is applied selectively, ensuring effort is focused only where required without disrupting throughput.
Processed documents and extracted data are prepared for operational use, including searchable PDF or PDF/A and structured data formats such as JSON or XML. Outputs are aligned to records management, storage and system integration requirements.
Document processing is underpinned by machine learning-based analysis engines designed to handle complex, real-world content rather than simple text capture. These capabilities support a wide range of document structures, formats and content variability encountered across operational workflows.
Extract printed text, handwriting, tables and form fields while preserving layout relationships and context rather than flattening content into plain text.
Process mixed document inputs such as PDF, PDF/A, TIFF, JPEG and PNG together within the same workflow, without manual pre-sorting or format-specific handling.
Retain positional and contextual information required for validation, sensitive data handling and downstream system integration.
Apply redaction or masking based on defined policies, allowing sensitive information to be protected in line with privacy, security and use-case requirements.
The processing model is designed to handle real-world variability in document types, layouts and quality while maintaining accuracy at scale.
Processing logic and validation controls operate at both document and field level, allowing different content types and risk profiles to be handled within the same workflow without compromising reliability or oversight.
The processing framework supports a wide range of document structures and scenarios, enabling consistent outcomes even when document quality or formats vary.
Accuracy is managed through confidence-led controls rather than fixed automation rules, allowing workflows to adapt to document complexity and risk.
Processed documents and extracted data can be stored, searched, integrated and reused without additional rework.
Searchable, standards-aligned document outputs designed for long-term use and compliance.
Extracted data prepared in machine-readable formats to support automation and system processing.
Supporting files that enable efficient storage, retrieval and records management.
Outputs prepared to flow directly into operational systems without manual rework.
Governance is embedded across the processing workflow to ensure decisions remain transparent, traceable and accountable.
Every document follows a defined and traceable path from intake through to output. Processing steps, classification decisions and extraction outcomes are recorded to support visibility, investigation and assurance.
Where review is required, validation and correction are applied through controlled workflows. Human actions are recorded alongside automated outcomes, maintaining accountability without disrupting throughput.
Intelligent Document Processing outputs align with records management, retention and audit requirements, enabling digitised content to be trusted, retained and reused within regulated operating models.
These controls are enforced through the broader Content AI technical architecture, which governs processing, validation and auditability at scale.
If you’re looking to improve document capture, extraction, validation or system-ready outputs, share a few details below. We’ll review your document types, volumes and requirements and get in touch to discuss a practical Intelligent Document Processing approach.
Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.