Better Communication Engagement Messaging Delivery Digitisation Digital CX Outcomes
for highly regulated & complex industries

Clients choose Fujifilm DMS to accelerate their transition from physical content to digital channels, improve the customer communication experience and streamline internal business processes.

We leverage our platform capabilities to quickly, cost effectively and securely deliver meaningful business outcomes in a manner that suits the regulatory and compliance requirements of enterprises and government.

Regulated industry communications document processing - Fujifilm DMS

Fujifilm Data Management Solutions

Fujifilm DMS is one of Australia’s leading providers of secure data, process outsourcing and customer communications management for regulated and complex industries. We help businesses and government agencies reduce risk, improve service outcomes and gain a clearer understanding of their information ecosystem via secure, scalable solutions.

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at a glance

What We Do

Multi-channel communications delivery

Support your customers' preferred communication channels across physical and digital formats including print and mail, email, SMS, MMS and Peppol eInvoicing. Our platform automates data driven delivery, applies business logic and content rules to support secure and compliant communications at scale, with intelligent fallback from digital to print when needed.

Automate communications and workflows

Accelerate document generation and streamline large volume processes through integrated advanced capture, classification, exception handling and distribution. Leverage AI powered automation to improve accuracy, boost throughput and support straight through processing across teams including operations, customer service, claims and finance.

Reduce postage and processing costs

Lower operational spend by shifting to digital delivery, consolidating print output and optimising bulk mail through Fujifilm DMS’s nationwide lodgement network across five states. Improve address quality with cleansing and deduplication, reduce return mail and automate exception workflows to reduce manual handling and meet compliance requirements.

Secure, scalable digitisation programs

Deliver high volume digitisation for incoming mail, archive material and long-term records through secure scanning facilities across six states and territories. Support large programs such as mailroom digitisation, heritage preservation and full records conversion with AI tools for classification and exception handling. Maintain custody throughout the process with item level tracking and reporting to meet regulatory and audit requirements with confidence.

Accelerate digital transformation

Deliver stronger and more reliable digital experiences by removing system limitations and manual workflows. Streamline operations with automated data capture, secure system integration and interactive digital tools like ViewDocs and Digital Forms to support faster access, better customer outcomes and less internal overhead.

Modernise inbound communications

Digitise physical and digital incoming content at speed, from mail and email to eForms and mobile capture. Use AI based classification, data extraction and routing to reduce delays, automate case handling and ensure content reaches the right systems securely and compliantly.

Strengthen customer communications

Reach customers faster with secure SMS and MMS using our Message Centre. Automate reminders, notifications and service updates with real-time delivery tracking, consent controls and two-way messaging options. Built for high volumes and regulated environments, it helps you engage with confidence and scale.

Work with a trusted partner

Support compliance, privacy and security needs with trusted services across records, communications and process management. Our solutions are backed by ISO certified operations, strong data custody and platform-level safeguards, helping regulated organisations meet strict audit and regulatory requirements with confidence.

Why AI matters for business today

Unblock smarter workflows

Fujifilm DMS is using AI to help organisations reduce effort, improve accuracy and make faster, more informed decisions. Our AI solutions support everything from document processing to communication automation, designed to solve real business challenges with security and scale in mind.

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Artificial intelligence at Fujifilm DMS
Built for Your Business Needs

Our Services

Reduce costs and improve your customer experience with Fujifilm


Send

Swift and Secure Notifications: Provide exceptional experiences across physical and digital notification channels for all of your customer communication needs, while meeting your information security and compliance requirements.

  • Produce your bills, statements, letters, notices, direct marketing and any other customer communication.
  • Engage with customers using physical printing and mailing, digital notifications such as email, SMS, MMS, Peppol eInvoicing and more.
  • Multi-channel delivery management including secondary channel failover, client collaboration tools, comprehensive reporting and reconciliation, design services and more.
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Fujifilm DMS regulated industry communications platform
Fujifilm DMS regulated industry communications platform


Receive

Intelligent Document Processing: Streamline incoming correspondence and digitise records through scanning, digital document submission, data capture and workflow automation with a trusted and compliant partner.

  • Physical document receipt and scanning, digital document receipt via portals and email, advanced document classification and data capture leveraging AI, full custody tracking, automation and reporting.
  • Solutions for critical event and preservation digitisation, mailroom automation, business process automation and any other document processing requirement.
  • Eliminate physical document storage, long-term storage provider fees and help meet your compliance obligations by digitising your physical content.
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Digital

Enabling Stronger Customer Experiences: Strong and compliant digital solutions offering great customer experiences that are integrated directly to Fujifilm DMS send/receive capabilities.

  • Online portals for consumer and business integrated to your web presence.
  • Secure document links and forms for use within SMS, email, paper and so on.
  • Content management solutions to drive stronger customer digital experiences and internal efficiency.
  • User centred design to bring solutions to your business problems to life quickly and easily.
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Regulated industry communications document processing - Fujifilm DMS
Who we work with

Our Customers

Westpac
Australian Electoral Commission
American Express
NAB
Telstra
ING Australia
Optus
Electoral Commission Queensland
Australian Bureau of Statistics
Medibank
BankWest
Department of Human Services
Origin Energy
Vic Roads
Electoral Commission South Australia
Queensland Transport
Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

Byron Shire Council and Fujifilm DMS partnership graphic with open-water swimmer representing community and progress.

Preserving council planning records through microfilm digitisation

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Electoral Commission South Australia and Fujifilm DMS branding over warehouse of securely stored cartons.

Delivering a Legislative Council counting solution for the 2018 South Australian State Election

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sms sender id register

SMS Sender ID Register: information for customers

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Fujifilm DMS digitising large bound documents using Zeutschel OS 16000 book scanner to preserve Western Australia’s archival records

Preserving Western Australia’s documentary heritage through secure digitisation

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Western Australia digitisation capabilities and specialists with Fujifilm DMS

Western Australia digitisation procurement guide

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digitisation

Government records digitisation and compliance in Australia

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Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.