Fujifilm Data Management Solutions

Secure communications and digitisation for South Australia

We support government agencies, enterprises, councils and other industries across SA to create essential customer communications, deliver secure digitisation, generate AI searchable records and distribute content via SMS, email, post and other channels.

Local SA delivery with government-grade assurance

Our Torrensville team supports South Australian organisations with secure digitisation and multi-channel communications. We have been independently certified by an accredited third-party to ISO 27001:2022 and ISO 9001:2015 with Australian data residency and an auditable chain of custody so you can move quickly without adding risk.

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What we deliver in South Australia

Our Services

Reduce cost and improve service outcomes with local delivery from Fujifilm DMS.


Digitisation

Preservation-grade digitisation: Preservation-grade digitisation: Turn backfile and day-forward records into AI-searchable PDF/A with XML metadata and encrypted delivery.

  • Preparation and repair for mixed files and large-format plans, including development applications and subdivision drawings.
  • High-quality imaging at production speed with structured QA, batch QA reports and clear exceptions handling.
  • Secure SFTP and an auditable chain of custody end-to-end, repacking in original order and return of non-scannable media.
  • Integration-ready outputs for business systems with optional online access via ViewDocs or secure return for ingestion.
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Encrypted SFTP package prepared for records delivery
Email and SMS orchestration workflow screen


Mobile Messaging

SMS and MMS mobile messaging for regulated organisations: Trigger messages from your systems via API, secure file or email or use the self-service Message Centre with role-based access and compliance controls.

  • Send and receive SMS/MMS with scheduling, personalisation, Sender ID management and opt-out tools.
  • Integrate the way you need with business messaging API, sFTP file exchange or email-to-SMS; dashboards and reporting cover App, API and email sends.
  • Two-way chat, automations and AI Message Assistant, with Australian hosting, data sovereignty and ISO 27001:2022 controls.
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Digital solutions

Paperless intake and secure delivery: Replace paper and attachments with compliant digital workflows people actually complete.

  • Build validated online forms to capture clean data at the source, with options for guided flows and field validation.
  • Deliver sensitive documents as secure links instead of attachments, with OTP/challenge access, link expiry and audit reporting
  • Web-based access for permitted users, with advanced search across documents and metadata and AI-assisted relevance ranking.
  • Integrates with line-of-business systems via API or secure file exchange for straight-through processing.
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Online form with field validation before submission
Mail trays staged for scheduled lodgement


Print & Post

High-integrity production with national capacity: Produce statements, notices and letters with file-based controls and national capacity.

  • Variable data print in colour or mono with dynamic inserts to reduce waste and lift response.
  • High-integrity enclosing, scheduled lodgement and returns handling with reconciliation.
  • Comprehensive reporting so operations and finance teams can track status and costs.
  • Local coordination via Torrensville with escalation paths for urgent runs.
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Why organisations in South Australia choose us

Local coordination from Torrensville with national capacity. Large volumes run securely with compliance, control and seamless execution.


Public sector alignment

  • Independently certified to ISO 27001:2022 and ISO 9001:2015 with Australian data residency.
  • Auditable chain of custody with role-based access, approvals and clear controls.
  • Structured reporting and service reviews to maintain oversight, aligned to SA security, privacy and data-sharing expectations.


Local presence

  • Coordinated through Torrensville for faster support and escalation.
  • Onboarding and site familiarisation with named contacts and a clear escalation path.
  • Scheduling and progress updates aligned to SA peak periods, with rapid triage when needed.


Modernisation with AI

  • AI-generated searchable PDF/A improves findability of historical records; optional AI summaries can be added in later phases.
  • Orchestrated email, SMS and MMS with delivery and opt-out reporting; secure link delivery and online access reduce attachments and manual handling.
  • Integrates with line-of-business systems via API or secure file, with audit trails and role-based access.
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Sustainability & efficiency

  • Shift to digital where it makes sense; keep print where required to maximise reach and ROI.
  • Variable data print with dynamic inserts, returns handling and address hygiene to cut waste and rework.
  • Batch QA, reconciled lodgement and cost reporting for continuous improvement and operational clarity.

Common programs we run in South Australia

Examples delivered with local coordination and audited processes. Simple to start and built to scale.

Use cases

Real programs we support in SA from planning records to rates notices and service updates with secure handling and clear reporting.

Planning & development records

Digitise development applications, certificates and subdivision plans into AI searchable PDF/A with XML metadata. Originals are preserved while staff can find information faster. Chain of custody and batch QA provide traceability.

Rates & billing communications

Run statements and notices as one batch across print and post, email and SMS. Trigger digital delivery from secure batch file, API or email routing, and manage digital messaging in Message Centre where you need self service control. Track email and SMS delivery and opt outs, and reconcile postal lodgements and returns for end to end visibility.

Service updates and works notices

Send time sensitive updates by email and SMS with delivery and opt out reporting. Configure from your systems and review outcomes in dashboards to target follow ups. Keep letters where required to maximise reach.

Permits, licences and renewals

Move applications off paper with validated online forms to capture clean data at the source. Provide controlled access to outcomes as secure links rather than attachments with access controls and expiry. Integrate submissions to business systems by API or secure file.

Elections and surveys

Send reminders and logistics updates at scale with scheduling and reporting for oversight. Australian hosting and role based access support governance needs.

Records requests and enquiries

Accept requests online and send status updates by email and SMS to reduce manual handling. Provide controlled access to approved documents through SecureLink or ViewDocs. Full audit history helps resolve queries quickly.

Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

Byron Shire Council and Fujifilm DMS partnership graphic with open-water swimmer representing community and progress.

Preserving council planning records through microfilm digitisation

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Electoral Commission South Australia and Fujifilm DMS branding over warehouse of securely stored cartons.

Delivering a Legislative Council counting solution for the 2018 South Australian State Election

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sms sender id register

SMS Sender ID Register: Information for Customers

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Fujifilm DMS digitising large bound documents using Zeutschel OS 16000 book scanner to preserve Western Australia’s archival records

Preserving Western Australia’s documentary heritage through secure digitisation

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Western Australia digitisation capabilities and specialists with Fujifilm DMS

Western Australia Digitisation Procurement Guide

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digitisation

Digitise or just keep paying storage fees? The imperative for government departments

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Trusted Delivery Partner

Organisations trust Fujifilm DMS with high volume communications and records. Our operations are certified to ISO 27001:2022 and ISO 9001:2015, with Australian data residency and audited processes end to end.

Security & compliance focused

We apply certified controls across intake, processing and delivery. Role based access, approvals and audit logs help teams maintain oversight, while encrypted SFTP packages and a clear chain of custody protect sensitive information throughout the process.

Proven delivery at scale

Programs run with structured QA and sampling so quality can be verified. Reconciled reporting covers delivery, lodgement and cost and service reviews are managed by named contacts with a clear escalation path to keep operations on track.

Australian data sovereignty

Hosting and operations are available in Australia to support local requirements. Number management and program coordination for messaging are handled locally with support from our Torrensville team when you need fast assistance.

Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

Affiliations

Accreditations

Partnerships

Document digitisation services platform for secure paper conversion
Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.