What it means for your business and how to adapt

Australia Post Changes

Navigating higher postage rates and delivery changes with cost-effective mailing and digital transformation strategies.

Overview

What's Changed?

Australia Post has proposed significant changes to letter delivery and postage pricing, with updates coming into effect from July 2025, subject to final regulatory approval. These updates are part of a broader national reform designed to address declining letter volumes, rising operational costs and evolving customer expectations.

Price increases & delivery frequency changes

Australia Post has outlined upcoming increases to the base postage rate for letters, with future changes also flagged across standard and priority delivery tiers. Delivery frequency for regular letters has also been reduced, now operating every second business day, impacting service timeframes for critical communications.

For up-to-date pricing information, visit Australia Post's official pricing update page.

Discontinuation of services

The Clean Mail product has now been discontinued. Organisations previously relying on this service must now migrate to alternate lodgement methods such as PreSort Unbarcoded — requiring revised tray labelling and barcode standards.

New compliance & lodgement requirements

Revised eligibility requirements now apply to PreSort and other large-volume mail services, with more emphasis placed on data accuracy, mail sortation and barcode use. These changes may impact pricing and turnaround for organisations mailing nationally or across multiple states.

Responding to Change

Plan smarter, deliver reliably — even as mail conditions shift

Australia Post’s changes mean organisations must rethink not only cost structures but also how they manage timelines, compliance and mail processing. Fujifilm DMS helps you navigate this complexity with flexible solutions tailored to your delivery needs.

Plan around longer lead times. With regular mail delivered every second business day, it's critical to adjust your scheduling and internal SLAs. Whether batching in-house or relying on third-party lodgement, having greater visibility of timelines is now essential to avoid service disruption.

Prepare for higher postage costs. Widening gaps between standard and priority mail, particularly with PreSort tiers, mean more businesses may default to premium pricing for time-sensitive delivery. Without digital alternatives, this shift could drive unsustainable postage spend.

Adapt to compliance & service changes. From discontinued services like Clean Mail to stricter tray and barcode requirements, many existing workflows may no longer meet eligibility. Automating lodgement data, label generation and reporting can help maintain compliance at scale.

Explore digital delivery alternatives. For non-regulatory or customer-initiated communications, digital channels like email, SMS, or secure portals offer a cost-effective and timely option. Transitioning suitable messages to digital reduces print reliance, postage spend and improves traceability.

at a glance

How Fujifilm DMS can help

Australia Post’s changes highlight the need for adaptable, resilient communication strategies. Fujifilm DMS supports this transition through a powerful mix of national print infrastructure, smart automation and digital delivery.


Local mail lodgement across five states

With lodgement facilities in Sydney, Melbourne, Brisbane, Adelaide and Perth, we help reduce postage costs and transit times by processing mail closer to its destination. This minimises reliance on interstate delivery and costly priority mail, maintaining service levels while improving cost efficiency.


Automated print & postage workflows

Our Multi-Channel Customer Communications Management (CCM) platform integrates with your internal systems to streamline the batching and delivery of physical communications, reducing turnaround times and minimising manual touchpoints especially in high-volume or compliance-driven environments.


Digital-ready channels when print isn’t ideal

For urgent, high-volume or time-sensitive communications, we provide secure digital alternatives such as SMS, email, eStatements, customer portals and Peppol transfers. These can be deployed independently or alongside physical mail to suit the needs of different audiences and channels.


Flexible onboarding and integration options

We offer multiple onboarding pathways from robust APIs to file-based sFTP, enabling a smooth transition regardless of your current technical environment. Our Australian-based team ensures fast, secure implementation with support tailored to your business needs.


Built-in auditability and compliance support

Fujifilm DMS provides visibility and tracking across both physical and digital communications. Our solutions support compliance efforts by offering audit trails, permission-based access controls and delivery records that help meet organisational governance and assurance standards.


Dynamic and process automation

Our solutions can incorporate business rules and recipient data to automate message selection and formatting. Whether it's a physical letter or digital message, we help ensure the right content reaches the right person, improving efficiency, accuracy and personalisation where appropriate.

Ready to connect?

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Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.