What it means for your business and how to adapt

Australia Post Changes

Navigating rising postage costs and delivery changes with practical print, mail and digital communication strategies.

What's Changed?

Price increases & delivery frequency changes

Australia Post has proposed further increases to domestic letter postage rates, expected to take effect from mid to late 2026, subject to the completion of the regulatory approval process. For organisations managing high-volume customer communications, the growing cumulative impact of postage increases is becoming a significant budget consideration.

Following the pricing and product changes introduced in 2025, these proposed increases add further pressure on mail costs and highlight the need to review how statements, notices, reminders and other critical communications are produced and delivered.

Australia Post has also flagged future changes across standard and priority delivery services, while regular letter delivery now operates every second business day, potentially affecting the timeliness of important customer communications.

For the latest pricing information, visit Australia Post’s official pricing update page.

Responding to Change

What does this mean for your business?

Australia Post’s changes mean organisations may need to review which communications are truly time sensitive, which can be lodged locally and which could transition to digital channels over time.

If you already send mail through Fujifilm DMS, this is a timely opportunity to review lodgement profiles, delivery requirements and opportunities to reduce unnecessary cost pressure across your communication mix.

Plan around longer lead times. With regular mail delivered every second business day, it's critical to adjust your scheduling and internal SLAs. Whether batching in-house or relying on third-party lodgement, having greater visibility of timelines is now essential to avoid service disruption.

Prepare for higher postage costs. Widening gaps between standard and priority mail, particularly with PreSort tiers, mean more businesses may default to premium pricing for time-sensitive delivery. Without digital alternatives, this shift could drive unsustainable postage spend.

Adapt to compliance & service changes. From discontinued services like Clean Mail to stricter tray and barcode requirements, many existing workflows may no longer meet eligibility. Automating lodgement data, label generation and reporting can help maintain compliance at scale.

Explore digital delivery alternatives. For non-regulatory or customer-initiated communications, digital channels like email, SMS, or secure portals offer a cost-effective and timely option. Transitioning suitable messages to digital reduces print reliance, postage spend and improves traceability.

at a glance

How Fujifilm DMS can help

Australia Post’s changes highlight the need for adaptable, resilient communication strategies. Fujifilm DMS supports this transition through a powerful mix of national print infrastructure, smart automation and digital delivery.


National mail network with built-in resilience

With lodgement facilities across five Australian capitals, we process mail closer to its destination to reduce costs, improve delivery efficiency and minimise reliance on interstate services. Supported by an extensive IT and operational network, we also help strengthen business continuity and disaster recovery for critical customer communications.


Automated print & postage workflows

Our Multi-Channel Customer Communications Management (CCM) platform integrates with your internal systems to streamline the batching and delivery of physical communications, reducing turnaround times and minimising manual touchpoints especially in high-volume or compliance-driven environments.


Digital-ready channels when print isn’t ideal

For urgent, high-volume or time-sensitive communications, we provide secure digital alternatives such as SMS, email, eStatements, customer portals and digital forms. These can be deployed independently or alongside physical mail to suit the needs of different audiences and channels.


Flexible onboarding and integration options

We offer multiple onboarding pathways from robust APIs to file-based sFTP, enabling a smooth transition regardless of your current technical environment. Our Australian-based team ensures fast, secure implementation with support tailored to your business needs.


Built-in auditability and compliance support

Fujifilm DMS provides visibility and tracking across both physical and digital communications. Our solutions support compliance efforts by offering audit trails, permission-based access controls and delivery records that help meet organisational governance and assurance standards.


Dynamic and process automation

Our solutions can incorporate business rules and recipient data to automate message selection and formatting. Whether it's a physical letter or digital message, we help ensure the right content reaches the right person, improving efficiency, accuracy and personalisation where appropriate.

Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

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Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.