Our core service delivery areas supporting information management and communications.
Targeted solutions supporting specific communication, digitisation and automation needs.
SMS and MMS delivery for notifications, alerts and customer messaging
Online forms and data capture for approvals and workflow integration
Transactional and operational email delivery with reporting controls
Transform paper-heavy processes into structured, searchable digital records
Secure conversion of physical records into structured, searchable digital files
High-volume print production and mail fulfilment services
Secure online access to digitised records and correspondence
AI-assisted document classification and data extraction
SMS delivery integrated with Okta for authentication and verification
High-volume mobile messaging for political engagement
Industry-specific solutions supporting secure communications, digitisation and compliance.
Secure communications and records digitisation for government
Compliant communications and document workflows for financial services
Claims digitisation and customer communications for insurers
Billing, notices and customer communications for utilities
Digitisation and service communications for transport authorities
High-volume communications and workflow support for telcos
Student communications and digital forms for education providers
Secure document workflows and communications for healthcare
Insights, case studies and practical content supporting enterprise communication, digitisation and compliance.
Event-led content, industry campaigns and project highlights across key sectors.
Event-led content, industry campaigns and project highlights across key sectors
Optimising print and mail delivery as Australia Post pricing and conditions change
Digitisation programs supporting councils, records compliance and service delivery
State-based digitisation and communication initiatives supporting local regulatory and delivery requirements.
Digitisation, records management and communication services delivered in SA
State-based digitisation and records services aligned to WA government needs
Governed technical foundations for intelligent document and content processing.
Within Fujifilm DMS, Content AI is provided as a set of governed, AI-assisted processing capabilities embedded across digitisation, document processing and communications services. These capabilities operate within a cloud-based, event-driven technical architecture designed to support intelligent document and content processing within governed workflows.
Event-driven orchestration connects ingestion, AI-driven analysis, validation and system integration, allowing Intelligent Document Processing to operate at scale while maintaining accuracy, traceability and control across regulated environments.
The technical architecture supporting Fujifilm DMS Content AI capabilities is built on a set of foundational design principles that enable Intelligent Document Processing to operate reliably at scale.
These foundations are designed to support long-running, high-volume processing while preserving governance, oversight and integration flexibility across complex operational environments.
The architecture operates on a cloud-based, event-driven model, allowing documents to be processed as they arrive with processing components scaling automatically based on volume and demand rather than fixed batch windows.
Processing is organised into clear layers covering ingestion, document analysis, validation and output. This separation allows performance tuning, policy enforcement and system integration to be managed independently without tightly coupled workflows.
AI engines analyse document layout, structure and content rather than treating files as plain text. This enables reliable handling of forms, tables, mixed layouts and variable-quality source material.
Confidence scoring is applied at field and document level to guide automation decisions. High-confidence outputs proceed automatically, while low-confidence or higher-risk content is isolated for targeted validation and review.
Sensitive data detection and handling are embedded into the processing model. Policy rules define how data is masked, redacted or restricted based on document type, use case and risk profile.
Processing steps generate structured logs and metrics that support monitoring, audit and continuous improvement. Decisions, validation outcomes and review actions remain traceable across the document lifecycle.
The architecture is implemented as a layered, event-driven model that supports Content AI capabilities at scale. Each component operates independently but in coordination, enabling scale, governance and integration without tightly coupled workflows.
Documents and content received from scanning workflows, file transfers, APIs and applications
Source files and metadata stored securely with events published to coordinate downstream processing
AI-assisted OCR and layout analysis extract structure, fields and content context from documents
Rules, confidence thresholds and review workflows validate outputs and manage exceptions
Documents and structured data prepared for storage, search and integration with downstream systems
Documents and content received from scanning workflows, file transfers, APIs and applications
Source files and metadata stored securely with events published to coordinate downstream processing
AI-assisted OCR and layout analysis extract structure, fields and content context from documents
Rules, confidence thresholds and review workflows validate outputs and manage exceptions
Documents and structured data prepared for storage, search and integration with downstream systems
Documents and content received from scanning workflows, file transfers, APIs and applications
Source files and metadata stored securely with events published to coordinate downstream processing
AI-assisted OCR and layout analysis extract structure, fields and content context from documents
Rules, confidence thresholds and review workflows validate outputs and manage exceptions
Documents and structured data prepared for storage, search and integration with downstream systems
This layer receives and coordinates document and content inputs from multiple sources.
This layer performs AI-assisted analysis to understand document structure and content.
This layer applies policy-driven governance controls that determine how processing decisions are handled including validation thresholds, review routing and sensitive data handling.
This layer prepares processed content for operational use and downstream systems.
Content AI is designed to process different content types through a shared technical architecture. Documents, audio and video follow the same governed processing pattern with content-specific analysis engines applied within a consistent orchestration and validation model.
This approach allows organisations to extend intelligent processing beyond documents without introducing separate tools, disconnected workflows or inconsistent governance controls.
Regardless of content type, processing follows the same high-level execution model.
For document-based content, analysis engines focus on layout, structure and text interpretation.
Audio and video content are processed using the same orchestration and governance layers, with specialised analysis applied during the content understanding stage.
Governance controls are applied consistently regardless of content format.
The underlying architecture supporting Content AI is designed for environments where security, privacy and compliance requirements are defined by formal assurance frameworks rather than best-effort controls.
Security and governance are embedded across ingestion, processing, validation and output layers, ensuring content remains protected throughout its lifecycle and handled in a controlled, auditable way.
Security is embedded within the platform architecture rather than applied selectively to individual workflows, ensuring consistent controls regardless of content type, processing volume or organisational structure.
This approach ensures governance remains intact as processing scales, new content types are introduced or workflows evolve over time.
Content AI operates within environments aligned to recognised information security and risk management frameworks commonly used across regulated sectors.
These include environments assessed against IRAP-aligned control requirements and ISO-certified information security and quality management standards, supporting organisations that require independent assurance of how content and data are handled.
Deployment environments can be aligned to data residency, privacy and model use requirements defined by each customer’s regulatory and governance obligations.
This alignment supports environments where formal security assessment, procurement review and audit scrutiny are required.
Governance controls are applied end-to-end across Content AI processing, spanning ingestion, validation, output and lifecycle management.
Content AI applies governance controls across the full content lifecycle from ingestion through processing, validation, output, retention and disposal.
Content AI is designed to support environments where processing decisions must be explainable, reviewable and auditable.
The processing architecture is designed to operate reliably as volumes change while maintaining clear ownership, accountability and control across platform operation and organisational use.
Content AI is built on a decoupled, event-driven architecture that supports elastic scaling while preserving governance and processing integrity.
Processing components scale dynamically in response to demand with isolated stages and defined exception handling preventing bottlenecks and cascading failures.
This enables predictable, resilient processing across both steady-state and high-volume workloads.
Processing behaviour remains observable, measurable and manageable as workloads evolve.
Monitoring and structured metrics provide visibility into performance, throughput, exceptions and validation outcomes, supporting proactive management and capacity planning without disrupting active workflows.
This level of observability supports operational assurance, service continuity and informed decision-making over time.
Content AI operates within a clearly defined responsibility model that separates platform operation, security controls and organisational governance.
Platform and infrastructure controls are managed within the architectural framework while organisations retain control over configuration, validation, review and policy-driven use of content.
This separation supports clear risk assessment, procurement review and ongoing operational ownership in regulated and high-trust environments.
Explore how these architectural foundations support real-world Content AI use cases.
If you’re assessing Content AI from a technical, security or governance perspective, share a few details below. We can discuss architecture design, validation controls, auditability, integration and deployment considerations aligned to your organisation’s requirements.
Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.