SEND - Swift and Secure Notifications

Fujifilm Data Management Solutions

Contact your customers securely

Your trusted partner for sending critical business and marketing communications for organisations that value strong capability, information security and compliance leadership.

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at a glance

What We Do

Simplify complex communications delivery

We help organisations securely create and send critical correspondence such as bills, notices, statements and updates via SMS, email, post and digital portals. Our workflows are fully automated and customised to your business requirements, including complex data processing, content generation, distribution and reporting.

Print, Post, Switch to Digital

Fujifilm DMS operates five production print facilities across Australia. We are the only provider who can leverage our scale to minimise production costs and letter delivery times through same state lodgement to local postage systems, along with providing compelling capabilities to switch customers to digital.

Reach customers across every channel

We make it easy for our clients to support their customers channel of choice, whether the requirement is email, SMS, MMS, Peppol eInvoicing, Print and Mail or delivering via an online portal this means that your customers receive messages where it matters most. We continue to expand our multi-channel capabilities to adapt to evolving communication preferences.

Prioritise security and compliance

Fujifilm DMS prioritises cybersecurity, data confidentiality, system availability and the integrity of personalised information. Our systems are built to meet the requirements expected by enterprise and government organisations and are independently certified to the ISO 27001:2022 standard. This covers our technology infrastructure, cloud services, development, operations and data centre facilities management.

Enable legacy systems with modern sending capability

Integrate seamlessly by sending us files via our enterprise file gateway or via API without overhauling your systems. Fujifilm DMS transforms your data into compliant, ready-to-send communications, supporting both digital and physical delivery.

Deliver secure digital experiences

Create mobile ready digital interactions through providing secure links to statement, mobile ready and native online forms and confirmation pages. Collect personal information, consent or identity validation, all within a fully secure, auditable framework.

Automate sending workflows at scale

From scheduling to delivery confirmation, our platform supports high volume batch processing, personalised messaging and automated retries and failovers. This significantly reduces manual work while increasing reliability.

Improve responsiveness and efficiency

Respond faster to customer needs, market changes and compliance requirements. Our agile delivery model helps reduce delays, automate communication workflows and track performance in real time. This empowers your teams to make data driven decisions and streamline operations at scale.

Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

Byron Shire Council and Fujifilm DMS partnership graphic with open-water swimmer representing community and progress.

Preserving council planning records through microfilm digitisation

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Electoral Commission South Australia and Fujifilm DMS branding over warehouse of securely stored cartons.

Delivering a Legislative Council counting solution for the 2018 South Australian State Election

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sms sender id register

SMS Sender ID Register: information for customers

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Fujifilm DMS digitising large bound documents using Zeutschel OS 16000 book scanner to preserve Western Australia’s archival records

Preserving Western Australia’s documentary heritage through secure digitisation

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Western Australia digitisation capabilities and specialists with Fujifilm DMS

Western Australia digitisation procurement guide

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digitisation

Government records digitisation and compliance in Australia

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AT A GLANCE

Capabilities

Fujifilm platform for secure customer notifications


Multi-Channel Comms Platform

Millions of customer communications are created and sent each day for Australia’s leading businesses and government agencies using Fujifilm’s automated Customer Communications Management platform.

  • Enterprise Service Oriented Architecture (SOA) platform for orchestrating services that process client data
  • Enables complex data processes to be configured with minimal coding, increasing speed and quality
  • One file can support all communication channels with automated failover to a secondary channel upon delivery failure
  • End-to-end reconciliation across all delivery channels
  • Supports complex content creation and data processing
  • Online reporting, tracking and reconciliation
  • Fully automated and monitored 24/7
  • ISO 27001:2022 certified Information Security Management System
  • Disaster recovery and business continuity as a standard
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Integration and Data Processing

Ability to receive client data in any format and via any delivery mechanism, minimising changes to client systems to facilitate integration.

  • Seamless data ingestion from any source: SFTP, API or proprietary methods
  • Bulk (batch) data receipt or real-time processing
  • Encryption of data in transit to protect Personally Identifiable Information (PII)
  • Fully automated processing initiation upon successful data receipt
  • Data normalisation to transform client data to a format ready for processing by our Customer Communications Management platform
  • Splitting of data based on delivery preference flags to generate channel-specific content
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Document Generation

Fujifilm’s team of document composition specialists transforms client-supplied print-ready files into production-ready outputs with mailing barcodes, stock overlays, QR codes and marketing messages or composes complex documents from raw transactional data.

  • Avoid investment in specialised document composition software and resources
  • Generation of content optimised for each delivery channel (e.g. print, email, SMS or online)
  • Mail sorting and appending of Australia Post Delivery Point Identifier (DPID) to reduce postage costs
  • Washing of mailing lists against the Australia Post National Change of Address database to minimise return-to-sender mail
  • Integration with digital services for electronic delivery, content management and online presentment
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Digital Content Creation

Digital design services to enable engaging communications, digital experiences and achieve the required call-to-action.

  • Design of email, web, SMS or MMS content aligned with client branding
  • Optimisation of content for landing pages, online forms, web content and online presentment
  • Integration with secure digital delivery and interactive online services
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Fujifilm platform for secure customer notifications


Print and Post

Physical letters remain a critical component of the customer communications mix for many Australian businesses, take advantage of Fujifilm’s scale as the largest provider of nationwide print fulfilment services.

  • Facilities in five capital cities with in-state mail lodgement and Australia Post onsite; minimise postage cost and optimise delivery timeframes
  • Colour inkjet, laser and mono printing supporting all fulfilment requirements
  • Returned mail management handling processes including failover to alternate channel
  • Integrated with Fujifilm multi-channel platform facilitating switch to digital programs
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SMS & MMS

Mobile messaging drives high engagement for both marketing and essential communications. Fujifilm helps integrate SMS and MMS into your strategy while remaining compliant with regulatory obligations.

  • Trigger messages via self-service UI, API, Email to SMS and automated file exchange
  • Australian data sovereignty with direct connections to local and international carriers
  • Tools and processes to help you remain ACMA compliant
  • Integrated to Fujifilm multi-channel platform allowing failover management, and use of secure links to documents and online forms
  • Inbound SMS capability and Chat features
  • Highly available architecture, disaster recovery and business continuity as a standard
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Email

Email is the most popular and cost-effective essential customer communication channel; Fujifilm’s services are optimised to simplify the inclusion of this important channel into your customer communications processes.

  • From simple notices to highly complex billing templates, implemented for you by our experts
  • Deliverability monitoring and active remediation on your behalf with ISP’s and mailbox providers
  • Automated email bounce failover to a secondary channel such as post or SMS
  • Best practice guidance and implementation to ensure deliverability success
  • Full reconciliation, reporting and engagement tracking
  • Documents delivered as email attachments or via secure links to online documents and forms
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Peppol eInvoicing

Peppol eInvoicing is the electronic invoicing standard promoted by the Australian Government to improve invoicing efficiency between business and government

  • Support Peppol from your existing billing data files that you may already send to Fujifilm DMS or via file extracts from your billing platform
  • Generate Peppol PINT A-NZ Billing eInvoice XML (Invoice & Credit Note)
  • Send and receive eInvoice files over the Peppol network and provide Peppol directory lookup services
  • Integrate with the Fujifilm DMS multi-channel platform with optional failover to other channels and integrated reporting
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Peppol e-invoicing

How will you reach PaperZero?

For over 30 years we’ve helped organisations transition their communications strategy to meet emerging clients requirements and business goals.

Experience matters

Largest provider of outsourced essential customer communications services in Australia.

Countrywide presence

We have production facilities across five states. Lodge mail where your customers reside.

Proven record

Assisted Australia’s largest organisations with their customer communications & deliveries to digital channels.

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Years of industry focused experience

Billions

Securely hosted correspondence items

Millions

Customer correspondence items sent each day

$Millions

Saved in postage costs each year

Fujifilm Digital Solutions

Fujifilm provide a range of digital solutions that can be integrated directly with Fujifilm SEND capabilities. Learn more about our DIGITAL offerings.

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Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.