Preserving Western Australia’s documentary heritage through secure digitisation
Background A Western Australian government agency needed to preserve valuable historical documents that were deteriorating through regular handling. Some items date back more than 180 years and were stored in compactus units that were taking up significant office space. The collection also included large leather bound folios that weighed up to 20 kilograms and were […]
Digitising planning and development records for a metropolitan council
Background One of the largest councils in Sydney faced a pressing challenge. Their archive of physical planning and development records was stored in a facility scheduled for redevelopment, meaning decades of hard copy documents needed to be either relocated or digitised. These records included development applications, construction and completion certificates, subdivision plans and related correspondence. […]
Digitising claims records for an insurance organisation
Background This regulated insurance agency, identified that there were paper documents that were difficult to find, track and manage. They identified that they needed to move to digital records and remove paper. As part of a process improvement initiative, they implemented a records management system and engaged Fujifilm DMS to digitise claim and supporting documents […]
Improving council SMS communications
Background A major local government council in Queensland was relying on an external SMS provider to deliver essential resident communications such as rate payment reminders, pet registration notices and urgent community alerts. However, the setup presented ongoing challenges: messages had to be prepared in advance using strict file formats, uploads were managed manually and staff […]
High-volume email fulfilment for an insurance provider
Background One of Australia and New Zealand’s largest insurance companies faced a critical communications challenge. They needed to deliver two high-volume email campaigns within tight timeframes, targeting their customer base with essential information: Both campaigns were time-sensitive and mission-critical. The privacy policy update was mandated by regulatory requirements (compliance with privacy regulations) and the account […]
Improving utility customer service through digital communications
Background This major state-based water and wastewater service provider delivers services to over 1.5 million households. In 2019, it developed a Customer Strategy built around the core principle of “customer centricity” – understanding the lived experience of customers and designing solutions that enhance it. As part of this strategy, the organisation set out to make […]
Improving home loan customer retention through digital communications
Background A leading Australian customer-owned bank identified an opportunity to proactively engage customers nearing the end of their fixed-rate home loan terms. The goal was to create a simple, effective digital experience that would encourage customer retention and reduce churn to alternate mortgage providers. Fujifilm DMS partnered with the bank to design and deliver a […]
Automating insurance claims processing through document classification
Background A major insurer with a long-standing presence across Australia and New Zealand was faced with a time-sensitive challenge when their incumbent mailroom services provider announced its exit from the market. The organisation, which delivers a range of commercial and personal injury insurance products through multiple well-established brands, needed to quickly secure a new provider […]
Delivering a national public sector survey
Background A major national government body launched a high-profile, time-critical public engagement initiative requiring the secure distribution and return of millions of paper-based responses from across the country. With a tight delivery window and high visibility, the objective was to ensure results were collected and processed with accuracy, speed and integrity. Fujifilm DMS was engaged […]
Modernising customer communications from print to digital
Background A major Australian financial services provider with over 10 million customers across retail, business and institutional banking identified a strategic opportunity to accelerate its digital transformation initiatives. The goals were to improve customer experience, enhance sustainability by reducing paper communications and drive operational efficiency. As part of this transformation, the organisation partnered with Fujifilm […]