Driving transformation through utility customer communication solutions

Fujifilm Data Management Solutions

Utilities service providers

Fujifilm DMS is a trusted partner to many of Australia’s largest energy and water utilities, helping improve operational efficiency, reduce costs and enhance customer experience. Our agile, intelligent solutions support digital transformation, service reliability and sustainability in a complex and highly regulated environment.

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at a glance

Solving key challenges for utilities

Optimise communications across multiple channels

Deliver critical updates via your customers’ preferred channels, including SMS, email, print, post and online. Our multi-channel platform ensures timely delivery of bills, reminders, outage alerts and service updates. Designed to handle large-scale communications with ease, it enhances accessibility and reliability even during peak demand. By consolidating all channels into a single, integrated platform, we help you meet service expectations while improving operational efficiency and customer satisfaction.

Simplify and reduce internal IT effort

Fujifilm DMS offers a fully customisable solution that integrates with your preferred method - file exchange, API or other mechanisms - using the data format most convenient for you. Our platform handles data normalisation, business rules and content generation tailored to each communication channel. Real-time processing status and full reconciliation are available through our secure self-service portal, reducing the need for internal IT resources and streamlining your overall communication workflow.

Enhance billing efficiency and payment flexibility

Provide clear, compliant billing in both print and digital formats while offering flexible payment options. Our solution integrates with your existing systems to support efficient management of paper and electronic bills, reducing delays and admin costs. Bills can include targeted messaging to encourage cost-effective payment methods such as direct debit, improving engagement and long-term customer value while driving down processing and collection overheads.

Automate workflows to minimise costs and errors

Streamline complex utility processes such as onboarding, relocations and meter readings by replacing manual tasks with automated workflows. Integrated with your core systems, our solutions reduce errors, improve turnaround times and lower operational costs. By accelerating fulfilment and enhancing accuracy, we help deliver a better customer experience and more efficient internal operations.

Ensure compliance with secure, reliable solutions

Our Information Security Management System is independently certified to ISO 27001:2022 and supported by a dedicated Information Security and Compliance team. This certification covers IT data processing, software development, data centres, cloud infrastructure, applications and production facilities. Disaster Recovery and Business Continuity are built into our distributed production model, ensuring high-volume service continuity and automatic failover where required.

Enable Paper Zero through digital adoption

Accelerate your shift to digital by engaging customers through secure online forms, preference updates and digital delivery portals. Fujifilm DMS supports digital adoption across all channels, including failover and post-by-exception for customers who still prefer print. Our solutions eliminate postage costs, improve accessibility and enable a seamless, customer-led transition from paper to digital communication.

AI TECHNOLOGIES

AI-enhanced Document Intelligence

To elevate the power of digitisation, Fujifilm DMS applies Artificial Intelligence (AI) technologies across key stages of document capture and processing. This enables smarter classification, faster handling and greater data accuracy from the moment information enters your workflows.


Document classification

Identify and categorise documents using AI-driven models using Large Language Models (LLMs), improves how files are routed, indexed and processed for downstream workflows.


Optical Character Recognition (OCR)

Digitally extract content from scanned or image-based documents with high accuracy, enabling the conversion of paper records into usable digital data.


Data capture & structuring

Transform unstructured content such as freeform text, images or mixed document formats into structured, machine-readable data for seamless automation.

Learn more about our AI solutions

Secure digital forms for utilities

Support digital adoption and streamline essential processes with secure, enterprise-grade forms.

  • Customer detail updates – enable customers to securely update personal or account information, reducing failed deliveries and ensuring accurate records
  • Billing and service renewals – present renewal offers or service upgrades through mobile-ready forms, with audit trails and time-stamped records for compliance
  • Verification and eligibility checks – validate customer identity or service eligibility with challenge questions, multi-factor authentication and secure integrations.
Learn about Digital Forms
Digital Forms UI 2
Okta SMS integration with secure OTP delivery platform

Messaging solutions

We provide a secure, compliance-ready platform for SMS and MMS communications, trusted by leading Australian enterprises and government agencies.

Our platform combines an easy-to-use self-service web application with powerful integration options, including APIs, secure file transfer, email-to-SMS and Okta inline hook support.

Message Centre enables users to schedule messages, automate responses, manage contacts, access reporting, leverage AI-assisted content creation and engage in real-time chat, empowering organisations to deliver personalised, high-volume and compliant mobile messaging with confidence.

Learn about Mobile Messaging
Okta SMS integration with secure OTP delivery platform
Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

Byron Shire Council and Fujifilm DMS partnership graphic with open-water swimmer representing community and progress.

Preserving council planning records through microfilm digitisation

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Electoral Commission South Australia and Fujifilm DMS branding over warehouse of securely stored cartons.

Delivering a Legislative Council counting solution for the 2018 South Australian State Election

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sms sender id register

SMS Sender ID Register: information for customers

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Fujifilm DMS digitising large bound documents using Zeutschel OS 16000 book scanner to preserve Western Australia’s archival records

Preserving Western Australia’s documentary heritage through secure digitisation

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Western Australia digitisation capabilities and specialists with Fujifilm DMS

Western Australia digitisation procurement guide

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digitisation

Government records digitisation and compliance in Australia

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Made for modern utilities

Keep customers informed with confidence

Reach homes and businesses quickly with digital and physical delivery options

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Powering utilities forward

We help Australia’s largest energy and water providers enhance communication, automate operations and deliver measurable outcomes. From outage alerts to paperless billing, our solutions are purpose-built to support essential services with the scale, speed and compliance utilities demand.

  • Utilities
  • Billing
  • Compliance
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Smarter customer communications

Deliver consistent, timely messages through SMS, email, print and digital portals - keeping customers informed across every touchpoint. Whether it’s bills, service notices or outage updates, we streamline communications with automation and intelligent workflows.

  • Omnichannel
  • Automation
  • Outreach
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Strong Infosec and compliance policies & practices

Our Information Security Management System (ISMS) is independently certified to the ISO 27001:2022 standard, covering information technology infrastructure, cloud services, development, operations and data centre facilities management for Business Process Outsourcing services. It demonstrates our commitment to safeguarding customer data and maintaining compliance with relevant regulatory requirements.

  • ISO certified
  • Standards driven
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Support for ESG initiatives

Fujifilm DMS supports sustainability efforts in alignment with Fujifilm Holdings’ Sustainable Value Plan 2030. Through digitisation, automation and secure digital communications, we help clients reduce their reliance on paper-based processes - supporting more efficient operations and contributing to environmental goals such as reduced paper use and transport-related emissions.

  • Sustainability
  • Eco-friendly

Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

Affiliations

Accreditations

Partnerships

Document digitisation services platform for secure paper conversion
Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.