Smarter customer communication solutions
for telecommunications providers

Fujifilm Data Management Solutions

Telecommunications service providers

Fujifilm DMS helps telecommunications providers streamline operations, automate workflows and enhance customer engagement with agile, multi-channel communication solutions. We support seamless onboarding, billing and retention processes – reducing complexity while keeping you competitive in a rapidly evolving digital landscape.

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at a glance

Solving key challenges for telcos

Build seamless, multi-channel communications

Fujifilm DMS enables consistent customer communication across email, SMS, online, app and print. Our multi-channel platform supports automated delivery, integrated channel failover and eliminates manual steps. Standardised reporting via dashboards and file exports provides visibility into delivery, performance and engagement. With a single, unified platform, you can manage large-scale notifications more effectively and meet customer expectations across all channels, even during peak demand or service disruptions.

Simplify and reduce your internal IT effort

Our flexible platform integrates with your preferred method (file exchange, API or others) using formats compatible with your existing systems. Fujifilm DMS handles complex data processing and business rules to generate content optimised for each channel. Real-time status updates and reconciliation reports are available via our secure portal, reducing reliance on internal IT and minimising the need for custom development or significant system changes.

Automate workflows for operational efficiency

Streamline manual tasks such as in-store contracts, onboarding and account updates using secure online forms and automated processing. Fujifilm DMS reduces errors, speeds up fulfilment and frees internal resources to enhance efficiency and improve the customer experience. Configurable workflows ensure consistent rule application, faster turnaround times and seamless integration with core systems - all while lowering operational costs and supporting better service delivery.

A trusted, secure and compliance-focused partner

Our ISO 27001:2022-certified security framework covers IT processing, software development, data centres, cloud infrastructure and production. With a dedicated compliance team and built-in Disaster Recovery and Business Continuity, we ensure uninterrupted service. Fujifilm DMS provides peace of mind for telcos requiring secure, compliant and scalable solutions that meet evolving regulatory demands and protect sensitive customer data.

Drive sustainability through digital transformation

Encourage digital adoption with paperless billing and interactive electronic communications. Fujifilm DMS helps reduce postage costs and environmental impact through targeted campaigns that promote digital engagement. Post-by-exception options are available for customers who prefer print, ensuring accessibility while supporting your broader sustainability and cost-reduction goals across customer communications.

Engage your customers with great online experiences

Support customer engagement with secure, compliant online journeys like updating contact details, accepting renewal offers or accessing interactive communications. Fujifilm DMS makes digital engagement simple, improving satisfaction while reducing complexity. Our platform ensures smooth, trackable interactions that maintain trust and meet compliance requirements, helping telcos strengthen customer relationships through better digital experiences.

AI TECHNOLOGIES

AI-enhanced Document Intelligence

To elevate the power of digitisation, Fujifilm DMS applies Artificial Intelligence (AI) technologies across key stages of document capture and processing. This enables smarter classification, faster handling and greater data accuracy from the moment information enters your workflows.


Document classification

Identify and categorise documents using AI-driven models using Large Language Models (LLMs), improves how files are routed, indexed and processed for downstream workflows.


Optical Character Recognition (OCR)

Digitally extract content from scanned or image-based documents with high accuracy, enabling the conversion of paper records into usable digital data.


Data capture & structuring

Transform unstructured content such as freeform text, images or mixed document formats into structured, machine-readable data for seamless automation.

Learn more about our AI solutions

Secure digital forms for telcos

Simplify customer interactions and support digital adoption with secure, enterprise-grade forms.

  • Customer onboarding and applications – capture personal details and supporting documents during new service sign-ups or number transfers, with secure validation and audit trails
  • Plan renewals and service upgrades – present personalised renewal offers or upgrades through mobile-ready forms, enabling quick acceptance with compliance tracking
  • Contact detail and preference updates – allow customers to securely update their information, ensuring records remain accurate across billing and communication systems
Learn about Digital Forms
Digital Forms UI 2
Okta SMS integration with secure OTP delivery platform

Messaging solutions

We provide a secure, compliance-ready platform for SMS and MMS communications, trusted by leading Australian enterprises and government agencies.

Our platform combines an easy-to-use self-service web application with powerful integration options, including APIs, secure file transfer, email-to-SMS and Okta inline hook support.

Message Centre enables users to schedule messages, automate responses, manage contacts, access reporting, leverage AI-assisted content creation and engage in real-time chat, empowering organisations to deliver personalised, high-volume and compliant mobile messaging with confidence.

Learn about Mobile Messaging
Okta SMS integration with secure OTP delivery platform
Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

SMS and MMS communication using Fujifilm DMS’s Message Centre

Improving Council SMS Communication with a Self-Managed Messaging Platform

Read Case Study

Apple’s iOS 26 update: what the new message filtering feature means for SMS and MMS

Read Case Study
Delivering Millions of Essential Emails with Fujifilm DMS

High-Volume Email Fulfilment for a Leading Insurer

Read Case Study

Reimagining Utility Customer Service Through Digital-First Innovation 

Read Case Study

Proactive, Digital, Customer-first Home Loan Retention

Read Case Study

Automating claims processing using machine learning for document classification and capture

Read Case Study
Telco-ready infrastructure

Built to support high-frequency messaging

Manage peak loads and deliver real-time updates with ease

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Built for telecommunications

With decades of experience supporting Australia’s largest telecommunications providers, we understand the sector’s distinct pressures - from shifting customer preferences and complex billing structures to evolving regulatory obligations. Fujifilm DMS solutions are purpose-built to meet these challenges, ensuring timely, compliant and consistent communication across digital and physical channels.

  • Telecommunication
  • Omnichannel
  • Compliance
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Targeted, high-volume messaging

Our infrastructure supports nationwide campaign delivery, real-time outage notifications and customer service automation. Whether you're targeting millions of customers or specific geographic areas, our solutions scale seamlessly to support marketing, operational and transactional messaging at volume.

  • Scalability
  • Geotargeting
  • Infrastructure capability
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Strong Infosec and compliance policies & practices

Our Information Security Management System (ISMS) is independently certified to the ISO 27001:2022 standard, covering information technology infrastructure, cloud services, development, operations and data centre facilities management for Business Process Outsourcing services. It demonstrates our commitment to safeguarding customer data and maintaining compliance with relevant regulatory requirements.

  • ISO certified
  • Standards driven
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Support for ESG initiatives

Fujifilm DMS supports sustainability efforts in alignment with Fujifilm Holdings’ Sustainable Value Plan 2030. Through digitisation, automation and secure digital communications, we help clients reduce their reliance on paper-based processes - supporting more efficient operations and contributing to environmental goals such as reduced paper use and transport-related emissions.

  • Sustainability
  • Eco-friendly

Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

Affiliations

Accreditations

Partnerships

Document digitisation services platform for secure paper conversion
Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.

© FUJIFILM Data Management Solutions Pty. Ltd.