Enhancing customer engagement with transport communication solutions

Fujifilm Data Management Solutions

Road and transport service providers

Fujifilm DMS helps road and tolling providers enhance registration, enforcement and customer engagement through secure, automated communications. Our solutions streamline manual workflows using OCR, integrate with your existing systems and support high-volume messaging across SMS, email and post to enable compliant, paperless service delivery – improving efficiency without adding operational complexity.

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at a glance

Solving key challenges for road and transport

Streamline customer communication and notifications

Automate timely communications for vehicle registrations, licences, tolls and renewals via SMS, email and print. Fujifilm DMS offers compliant SMS and MMS services, web-based tools, rich APIs and integrations like Okta inline hook - all hosted in Australia and connected to local carriers. With secure data handling and analytics-driven insights, we help transport providers improve communication effectiveness, meet privacy obligations and boost engagement across customers’ preferred channels.

Automate high-volume document processing

Digitise paper-based applications for driver licences and vehicle registrations using advanced data capture and OCR technology, reducing manual data entry effort and significantly improving processing speed. Our solutions manage large-scale data entry operations to help transport authorities manage high volumes of transactions with greater accuracy. By outsourcing document and mail services to Fujifilm DMS, transport authorities can reduce operational costs and refocus internal teams on core strategic priorities.

Drive sustainability with digital-first solutions

Transition to paperless communication with digital applications, electronic notices and online renewals. Our digital-first strategies help reduce operational costs and environmental impact while offering customers delivery by their channel of choice and post-by-exception services for customers who prefer print, ensuring accessibility for all.

Ensure compliance and data security for transport systems

Protect sensitive driver and vehicle data with ISO 27001:2022-certified security and built-in automation controls. Our platform supports regulatory compliance by automating key reporting workflows and reducing admin overhead. Fujifilm DMS helps transport authorities meet Australian privacy standards with secure, scalable infrastructure designed for sensitive information.

AI TECHNOLOGIES

AI-enhanced Document Intelligence

To elevate the power of digitisation, Fujifilm DMS applies Artificial Intelligence (AI) technologies across key stages of document capture and processing. This enables smarter classification, faster handling and greater data accuracy from the moment information enters your workflows.


Document classification

Identify and categorise documents using AI-driven models using Large Language Models (LLMs), improves how files are routed, indexed and processed for downstream workflows.


Data capture & structuring

Transform unstructured content such as freeform text, images or mixed document formats into structured, machine-readable data for seamless automation.


Straight-through processing enablement

Reduce manual exception handling by automating classification, extraction and routing. This increases efficiency and enables end-to-end digital workflows without human intervention.

Learn more about our AI solutions

Secure digital forms for roads and transport

Collect and process sensitive information with enterprise-grade digital forms, designed to meet the needs of regulated transport environments.

  • Licensing and permit applications – capture personal details, supporting documents and consent through secure, mobile-optimised forms
  • Vehicle registrations and renewals – streamline updates, disclosures and acknowledgements with full audit trails and timestamped records
  • Notices and secure document delivery – provide authenticated online access to registration details, fines and notifications, with optional confirmation or follow-up actions
Learn about Digital Forms
Digital Forms UI 2
Okta SMS integration with secure OTP delivery platform

Messaging solutions

We provide a secure, compliance-ready platform for SMS and MMS communications, trusted by leading Australian enterprises and government agencies.

Our platform combines an easy-to-use self-service web application with powerful integration options, including APIs, secure file transfer, email-to-SMS and Okta inline hook support.

Message Centre enables users to schedule messages, automate responses, manage contacts, access reporting, leverage AI-assisted content creation and engage in real-time chat, empowering organisations to deliver personalised, high-volume and compliant mobile messaging with confidence.

Learn about Mobile Messaging
Okta SMS integration with secure OTP delivery platform
Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

SMS and MMS communication using Fujifilm DMS’s Message Centre

Improving Council SMS Communication with a Self-Managed Messaging Platform

Read Case Study

Apple’s iOS 26 update: what the new message filtering feature means for SMS and MMS

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Delivering Millions of Essential Emails with Fujifilm DMS

High-Volume Email Fulfilment for a Leading Insurer

Read Case Study

Reimagining Utility Customer Service Through Digital-First Innovation 

Read Case Study

Proactive, Digital, Customer-first Home Loan Retention

Read Case Study

Automating claims processing using machine learning for document classification and capture

Read Case Study
Designed for public mobility

Enable smarter tolling and transport programs

Support high-volume communications across national transport networks

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Secure transport solutions

Australia’s transport sector requires communication solutions that are fast, compliant and easy to navigate. Whether it’s toll notices, vehicle registrations or membership renewals, Fujifilm DMS helps transport organisations deliver secure, accessible and user-friendly communications that supports regulatory standards and drive service efficiency.

  • Compliance
  • Security
  • User-centred design
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Built for volume and complexity

Our platform adapts to the evolving needs of transport authorities - whether you're sending real-time roadwork alerts, managing national-scale notifications or automating vehicle registration reminders. Designed for flexibility and scale, our solutions ensure consistent, timely messaging across SMS, email, post and digital channels.

  • Omnichannel
  • Automation
  • Scalability
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Strong Infosec and compliance policies & practices

Our Information Security Management System (ISMS) is independently certified to the ISO 27001:2022 standard, covering information technology infrastructure, cloud services, development, operations and data centre facilities management for Business Process Outsourcing services. It demonstrates our commitment to safeguarding customer data and maintaining compliance with relevant regulatory requirements.

  • ISO certified
  • Standards driven
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Support for ESG initiatives

Fujifilm DMS supports sustainability efforts in alignment with Fujifilm Holdings’ Sustainable Value Plan 2030. Through digitisation, automation and secure digital communications, we help clients reduce their reliance on paper-based processes - supporting more efficient operations and contributing to environmental goals such as reduced paper use and transport-related emissions.

  • Sustainability
  • Eco-friendly

Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

Affiliations

Accreditations

Partnerships

Document digitisation services platform for secure paper conversion
Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.

© FUJIFILM Data Management Solutions Pty. Ltd.