Our core service delivery areas supporting information management and communications.
Targeted solutions supporting specific communication, digitisation and automation needs.
SMS and MMS delivery for notifications, alerts and customer messaging
Online forms and data capture for approvals and workflow integration
Transactional and operational email delivery with reporting controls
Transform paper-heavy processes into structured, searchable digital records
Secure conversion of physical records into structured, searchable digital files
High-volume print production and mail fulfilment services
Secure online access to digitised records and correspondence
AI‑driven document understanding with governance and control
AI-assisted document classification and data extraction
SMS delivery integrated with Okta for authentication and verification
High-volume mobile messaging for political engagement
Industry-specific solutions supporting secure communications, digitisation and compliance.
Secure communications and records digitisation for government
Compliant communications and document workflows for financial services
Claims digitisation and customer communications for insurers
Billing, notices and customer communications for utilities
Digitisation and service communications for transport authorities
High-volume communications and workflow support for telcos
Student communications and digital forms for education providers
Secure document workflows and communications for healthcare
A practical guide to choosing between project-based digitisation and ongoing document processing for inbound documents.
Some document work is a one-off clean up. You have existing paper and you want it converted into usable digital files with a clear start and finish.
Other work is continuous. Documents keep arriving and the goal is to process them every day so business teams can act, respond or make decisions without delays.
This page explains the difference in plain terms so you can scope the right approach from the start.
A project based digitisation engagement is best when you have a defined set of records to convert.
Ongoing document processing is best when documents keep arriving and they trigger business activity. It is usually delivered as an ongoing service with agreed service levels, controls and reporting.
Use these questions to decide which service model fits.
This usually points to a project.
This usually points to ongoing processing.
Often a project.
Often ongoing processing.
Project outputs are often sufficient with good naming and indexing.
Ongoing processing is often needed when documents trigger tasks, decisions or customer responses.
These factors matter whether you run a project or an ongoing service.
Handling and chain of custody
Multiple teams rely on the same record set and need consistent structure
Output standards
Agree file formats, naming rules and index fields early. This avoids rework and supports long term retrieval.
Quality checks
Quality checks should match how the information is used. Higher consequence use cases need stronger checks and clearer exception handling.
Security and governance
Set clear access controls, retention expectations and delivery packaging requirements so the work holds up to scrutiny.
Start with a simple, well-defined approach. Clear output standards and quality checks support both digitisation projects and ongoing document processing.
Fujifilm DMS can embed automation and AI in the workflow at the right depth from text extraction and searchable PDF outcomes through to structured capture and routing. This can reduce manual sorting and rekeying, improve turnaround times and produce more consistent outputs across higher volumes.
Keep scope under control by testing on a representative sample. Agree outputs, checks and exception handling. Validate any Content AI requirements through a pilot before scaling.
Scanning is usually the conversion step. A project-based digitisation engagement can include scanning plus agreed naming, indexing, quality checks and output packaging so the files are consistent and ready for use.
When documents keep arriving and teams need them handled consistently as part of day to day operations. This is common when documents trigger actions, decisions or customer responses.
Inputs can include paper received by box, courier or onsite collection, emails sent to a receipting address, files uploaded via a portal and submissions from online forms.
Start with the outcome you need. Common outputs include searchable PDF where useful, PDF/A where required and an index file such as CSV or XML with agreed fields.
Many ongoing workflows run well with clear standards and practical rules. Where it helps, we can also apply automation and AI to make processing faster and more consistent including for straightforward work like better text extraction and cleaner searchable outputs. The main advantages are less manual sorting and rekeying, fewer avoidable errors, quicker turnaround and more consistent outputs across higher volumes. We scale the level of automation to the outcome and keep review and exception handling in place where it is needed.
Start with a records assessment to confirm what you have, how it arrives and how the outputs will be used. Then run a defined sample using representative documents and agree the output standard, indexing fields and quality checks up front. If you want to test automation or Content AI, use the Content AI pilot program to validate what works on your documents in a controlled way before you scale.
Yes. Some organisations begin by clearing a backlog as a project and then shift into ongoing processing once the steady inbound flow is understood.
If you are not sure which model fits, start with a short assessment. We will ask about your current volume, the mix of document types, how teams need to use the outputs and whether the work is time bound or continuous.
Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.