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Multi‑Channel Customer Communications Management Platform

A secure, automated platform for delivering compliant customer communications across print and digital channels.

Fujifilm Data Management Solutions

Fujifilm DMS provides a multi-channel customer communications platform for organisations delivering high-volume, compliant communications across print and digital channels.

Built for enterprise and government use, the platform supports automated orchestration, secure delivery and full reconciliation across email, SMS, print and digital experiences.

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How our multi-channel communications platform works in practice

The platform operates through a single orchestration layer that coordinates delivery across print and digital channels. Business rules determine how communications are generated, routed and reconciled, ensuring each message is delivered through the appropriate channel while maintaining compliance and reliability.

Each delivery channel functions as a specialised capability, able to operate independently or as part of a broader multi-channel workflow depending on customer requirements.


Secure SMS and MMS messaging

The Mobile Messaging capability enables secure, automated mobile communications as part of a broader multi-channel delivery strategy.

  • Secure SMS and MMS delivery for customer notifications
  • Support for alerts, reminders and time-critical messages
  • Integration with workflows and automated triggers
  • Failover and escalation as part of multi-channel delivery
  • Suitable for enterprise and government use cases
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Compliant email delivery for regulated communications

Our Email fulfilment capability supports secure, high-volume email delivery, designed specifically for regulated customer communications.

  • Secure, high-volume email fulfilment
  • Designed for regulated customer communications
  • Bounce handling, reporting and delivery monitoring
  • Integration with print and SMS for fallback or hybrid delivery
  • Support for consistent messaging across digital channels
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High-volume print and mail delivery

Our Print and Post capability supports large-scale physical communications, designed for organisations that require secure, reliable and compliant print delivery at volume.

  • Nationwide print and mail production across Australia
  • High-integrity inserting and postal optimisation
  • Support for regulated documents and critical notices
  • Integration with digital channels for hybrid delivery strategies
  • Designed for high-volume customer communications programs
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Secure document delivery

SecureLink provides a secure digital delivery method for sensitive customer communications, allowing documents to be accessed safely without relying on email attachments.

  • Secure, personalised access links for customer documents
  • Delivery via email, SMS or QR code instead of file attachments
  • Authentication controls such as one-time passcodes
  • Suitable for regulated and compliance-driven communications
  • Can be used within broader customer communication delivery processes
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Multi-Channel Message Orchestration

Integrated multi-channel communications delivery that fits your systems

The Multi-Channel Customer Communications Management platform by Fujifilm DMS is built to integrate seamlessly with both new and existing systems. Designed and developed in-house, it operates from ISO 27001:2022 certified Australian data centres and is monitored 24×7 by our dedicated Operations team. The platform provides secure, scalable orchestration of communication workflows, whether triggered via file, metadata or structured system input.

API and metadata-driven orchestration. Built on a Service Oriented Architecture (SOA), the platform uses standard enterprise technologies to configure complex communication workflows. Services are triggered in defined sequences based on client-specific metadata or data flags, enabling secure, automated delivery across multiple channels.

Batch file ingestion and low-code workflow configuration. The platform supports ingestion of one or more client input files for all communication types. Its low-code design maximises reusability and reduces the time, risk and complexity involved in onboarding new applications. Files are processed within isolated, encrypted virtual environments with routing decisions handled programmatically.

Automated channel selection with failover. Delivery channels are determined by metadata or customer flags, such as email, post, SMS or Peppol. Our system can automatically reroute undelivered messages to a secondary channel (for example, from email to SMS). This ensures reliable delivery without manual intervention.

Real-time monitoring and reconciliation. All communication activity is tracked in real time via the Fujifilm DMS Service Portal. Clients have visibility across every record and channel, including those rerouted through failover logic. Comprehensive reconciliation reporting is provided as standard, with options to export via SFTP or access static reports online, ensuring every message is accounted for.

Featured Capabilities

Automation and compliance for customer communications

Our multi-channel platform delivers the infrastructure and intelligence needed to execute high-volume, secure communications with full reliability and transparency.


Low-code workflow orchestration

Configure end to end messaging workflows using reusable components. Ingest files, apply business logic and launch processes across SMS, email, print or Peppol without heavy coding.


Smart channel failover

Automatically reroute undelivered messages (e.g. email bounces) to alternative channels like SMS or post. No manual intervention is required, ensuring robust delivery success.


Real-time monitoring & reporting

Track jobs, messages and channels live in the Fujifilm DMS Service Portal. Access complete auditing and export reports via portal or SFTP to reconcile campaign activity.


API, batch and trigger integration

We support diverse integration modes including API for live data feeds, SFTP batch for scheduled runs and email triggered sends. This aligns with varying system maturity levels.


Configurable deployment environments

Our platform handles multiple lifecycle stages, from development and system integration testing to production and disaster recovery. This ensures smoother rollouts and rollback capabilities across environments.


Multi-modal output channels

Deliver communications through multiple formats, including email, SMS, MMS, print and Peppol e-Invoicing. All are managed from a unified platform with centralised oversight.

Built for secure delivery at scale

Designed for regulated environments, our platform is hosted, developed and operated in Australia with security, compliance and resilience at the core.

Security & compliance focused

Our services are hosted in ISO 27001:2022 certified Australian data centres. They have 24/7 monitoring and enforced access controls, ensuring alignment with industry-grade security standards.

Platform engineered for resilience

Built on a service-oriented architecture with encrypted virtual infrastructure, our platform ensures long-term compliance, continuous innovation and secure operations at scale.

Encrypted client-level file separation

Virtual environments are shared across clients with strict logical separation. Data is isolated at the file system level, supporting compliance with Australian privacy regulations and data sovereignty requirements.

Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.