Streamlined communication solutions
for insurance providers

Fujifilm Data Management Solutions

Insurance providers

Fujifilm DMS helps insurers improve operational efficiency with automated onboarding, faster claims processing and streamlined policyholder communications. Our agile, multi-channel solutions reduce administrative effort, support compliance and enhance the customer experience across the entire insurance lifecycle – from personalised welcome packs to claims updates and regulatory reporting.

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at a glance

Solving key challenges for insurers

Accelerate claims processing and improve CX

Automate claims ingestion and validation to reduce processing times and minimise errors. Our technology digitises documents, integrates with claims systems and enables real-time data capture, straight-through processing and exception escalation. SMS and email tracking keep policyholders informed throughout the claims journey, accelerating resolution, reducing manual work and enhancing the overall customer experience.

Simplify onboarding and policy distribution

Deliver personalised welcome packs and policy documents through print and digital channels. Our multi-channel solutions automate onboarding, drive early engagement and reduce churn. By streamlining policy distribution and renewals via customers’ preferred channels, we minimise manual effort, lower operational costs and improve the policyholder experience from day one.

Build loyalty with multi-channel communications

Engage policyholders with timely renewal reminders, policy updates and payment notifications via their preferred channels. Our solutions support targeted offers and personalised messages within communications, such as statements or notices, encouraging up-selling, renewals and greater lifetime value through proactive, relevant engagement.

Ensure compliance and data security

Our ISO 27001:2022-certified Information Security Management System covers IT processing, software development, data centres, cloud infrastructure and production. Backed by a dedicated compliance team, we offer built-in Disaster Recovery and Business Continuity. Our end-to-end security controls protect sensitive policyholder data and ensure your organisation meets regulatory requirements with confidence.

Drive sustainability and reduce operational costs

Encourage paperless billing and digital engagement to reduce paper use and call centre demand. Fujifilm DMS supports real-time digital interactions that improve accessibility and efficiency. High-volume print and communications can be outsourced to our national production network, lowering costs and ensuring timely delivery while supporting your sustainability goals.

Provide secure and compliant SMS and MMS services

We offer robust SMS and MMS capabilities for both customer and internal communications. This includes web-based applications, rich APIs for system integration and solutions like our Okta inline hook. All messaging infrastructure is hosted in Australia and directly connected to local carriers, ensuring performance, compliance and data sovereignty.

AI TECHNOLOGIES

AI-enhanced Document Intelligence

To elevate the power of digitisation, Fujifilm DMS applies Artificial Intelligence (AI) technologies across key stages of document capture and processing. This enables smarter classification, faster handling and greater data accuracy from the moment information enters your workflows.


Document classification

Identify and categorise documents using AI-driven models using Large Language Models (LLMs), improves how files are routed, indexed and processed for downstream workflows.


Data capture & structuring

Transform unstructured content such as freeform text, images or mixed document formats into structured, machine-readable data for seamless automation.


Straight-through processing enablement

Reduce manual exception handling by automating classification, extraction and routing. This increases efficiency and enables end-to-end digital workflows without human intervention.

Learn more about our AI solutions

Secure digital forms for insurance

Collect and process sensitive customer information with enterprise-grade digital forms, designed to meet the needs of regulated insurance environments.

  • Policy applications and claims – capture customer details, supporting documents and consent through secure, mobile-optimised forms
  • Renewals and policy updates – deliver personalised offers, disclosures and acknowledgements with full audit trails and timestamped records
  • Statements and secure communications – provide authenticated online access to policy documents and notices, with optional confirmation or follow-up actions
Learn about Digital Forms
Digital Forms UI 2
Okta SMS integration with secure OTP delivery platform

Messaging solutions

We provide a secure, compliance-ready platform for SMS and MMS communications, trusted by leading Australian enterprises and government agencies.

Our platform combines an easy-to-use self-service web application with powerful integration options, including APIs, secure file transfer, email-to-SMS and Okta inline hook support.

Message Centre enables users to schedule messages, automate responses, manage contacts, access reporting, leverage AI-assisted content creation and engage in real-time chat, empowering organisations to deliver personalised, high-volume and compliant mobile messaging with confidence.

Learn about Mobile Messaging
Okta SMS integration with secure OTP delivery platform
Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

Byron Shire Council and Fujifilm DMS partnership graphic with open-water swimmer representing community and progress.

Preserving council planning records through microfilm digitisation

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Electoral Commission South Australia and Fujifilm DMS branding over warehouse of securely stored cartons.

Delivering a Legislative Council counting solution for the 2018 South Australian State Election

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sms sender id register

SMS Sender ID Register: information for customers

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Fujifilm DMS digitising large bound documents using Zeutschel OS 16000 book scanner to preserve Western Australia’s archival records

Preserving Western Australia’s documentary heritage through secure digitisation

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Western Australia digitisation capabilities and specialists with Fujifilm DMS

Western Australia digitisation procurement guide

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digitisation

Government records digitisation and compliance in Australia

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Insurance, simplified

Support policyholders with every touchpoint

Automate renewals, claims and communications while staying secure

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Smart solutions for insurance

We understand the distinct challenges faced by Australian insurers - from managing complex regulatory obligations to delivering clear, compliant communications across a diverse policyholder base. Fujifilm DMS supports insurers with customer-centric solutions that streamline policy updates, claims notifications and ongoing correspondence, helping to reduce call centre load and improve customer satisfaction.

  • Customer experience
  • User journey
  • Compliance
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Scalable messaging at speed

Our technology adapts to the needs of fast-paced insurance operations - whether you're handling thousands of claim confirmations, renewal notices or marketing campaigns. Our solution supports dynamic content, automated workflows and secure delivery across email, SMS and digital portals, ensuring timely, consistent messaging that meets both volume and personalisation requirements.

  • Omnichannel
  • Automation
  • Personalisation
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Strong Infosec and compliance policies & practices

Our Information Security Management System (ISMS) is independently certified to the ISO 27001:2022 standard, covering information technology infrastructure, cloud services, development, operations and data centre facilities management for Business Process Outsourcing services. It demonstrates our commitment to safeguarding customer data and maintaining compliance with relevant regulatory requirements.

  • ISO certified
  • Standards driven
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Support for ESG initiatives

Fujifilm DMS supports sustainability efforts in alignment with Fujifilm Holdings’ Sustainable Value Plan 2030. Through digitisation, automation and secure digital communications, we help clients reduce their reliance on paper-based processes - supporting more efficient operations and contributing to environmental goals such as reduced paper use and transport-related emissions.

  • Sustainability
  • Eco-friendly

Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

Affiliations

Accreditations

Partnerships

Document digitisation services platform for secure paper conversion
Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.