Fujifilm Data management solutions

Email Fulfilment Services

Secure, compliant, high volume email delivery built for essential communications.

Why partner with Fujifilm DMS for essential email delivery?

Fujifilm DMS has been delivering secure and compliant high-volume email communications since 2000. We support the full lifecycle of essential messages such as bills, statements and critical notices. Our services are hosted on infrastructure within Australian data centres and are tightly integrated with our broader Multi-Channel Customer Communications Management platform.

Our expert team manages everything from template and data setup to delivery optimisation and ISP remediation. We actively monitor deliverability, manage feedback loops and provide full reporting through both portal and file-based options. Whether you’re sending simple notifications or complex billing emails, we help reduce postage costs, improve customer reach and support compliance requirements.

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How we support your email communication needs

We partner with organisations across a range of communication scenarios, from critical daily delivery to strategic one-off initiatives.

Ongoing business communications

We help clients automate the secure, compliant delivery of essential emails such as bills, statements and customer notices. These are integrated as part of a broader multi-channel communications strategy.

Bulk compliance delivery

We support large one-off email sends for regulatory compliance, class actions or other high-stakes initiatives where secure delivery, speed and auditability are critical.

Marketing and onboarding journeys

We enable clients to deliver personalised onboarding and promotional emails with interactive content, supporting customer engagement and seamless digital conversion.

Email Fulfilment Services - Ongoing business communications
Email Fulfilment Services - Bulk compliance delivery
Email Fulfilment Services - Marketing and onboarding journeys
Support that goes beyond send

Optimise every stage of your email communications

We help you get more from every message — before, during and after it’s sent.

Pre-send optimisation. Ensure your emails hit the mark from the start. We support template setup, accessibility checks and data validation to maximise deliverability and engagement. Our team can advise on layout and design best practices to help improve inbox placement and reduce the risk of emails being marked as spam. We also offer support with email design and can implement sophisticated templates to meet your requirements.

Real-time monitoring and diagnostics. Track performance via the Fujifilm DMS Service Portal or your preferred reporting format. Monitor delivery outcomes, bounce rates, and engagement activity. We provide full production, delivery, open and click-through tracking reports, with incremental updates for larger jobs.

Post-send tuning and performance review. We help identify opportunities to improve future campaigns, working with your team to refine delivery based on trends, content performance and infrastructure insights.

Built-in retention and compliance. Automatically retain important messages for auditing or compliance purposes with secure access controls, expiry settings and governance features. Secure document delivery is supported through attachments or secure links to online content or forms.

Failover and integration options If email delivery fails, we can automatically reroute messages to alternative channels like print or SMS. Integration is available via secure batch file transfer or real-time REST APIs.

at a glance

What We Do


Best practice configuration

Our team supports proper DNS configuration and domain alignment to meet best practice standards for SPF, DKIM and DMARC. This improves email authenticity and deliverability.


Proactive deliverability monitoring

We monitor bounce rates, delivery failures, ISP feedback loops and sender reputation. We liaise with mailbox providers and manage IP warm-up and remediation on your behalf.


Secure document delivery

Communications can be sent as email attachments or as secure links through our SecureLink platform. Delivery logs and engagement metrics are tracked for full transparency.


Integrated data processing

Fujifilm DMS supports data ingestion via secure batch file or API. Incoming data is validated, transformed and personalised before being used in communication delivery.


Multi-channel delivery

Messages can be sent via email alone or paired with print, SMS or web forms. Failed email deliveries can be redirected to alternate channels.


Custom reporting & reconciliation

Access reports via our secure portal or SFTP. Standard reports include delivery status, bounces, opens, clicks and job summaries. Custom reporting is available on request.


Making the complex simple

We support email template creation, campaign setup and infrastructure provisioning. Whether you’re moving from print to digital or optimising your current setup, we simplify the process.


Switch to Digital

Transition your customers from physical communications that are printed and mailed to their preferred digital channels, enabling postage cost savings for your business.


Embedded online form links

Our platform can embed SecureLinks to Digital Forms, enabling digital onboarding, consent collection or secure data input directly from the email.

Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

Digitising planning & development records

Protected: Digitising planning & development records for a Sydney metropolitan council

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Reimagining Utility Customer Service Through Digital-First Innovation 

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Proactive, Digital, Customer-first Home Loan Retention

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Automating claims processing using machine learning for document classification and capture

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Delivering a national survey with speed, scale and security

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Paper Zero Initiative: Transforming Digital Customer Communications 

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self service

Reporting that works for you

Get full visibility into the performance of your email communications. Our reporting platform gives you the tools to monitor, measure and improve performance from delivery to engagement, while supporting compliance and operational transparency.

Fujifilm DMS provides detailed tracking across the full lifecycle of every message. Whether you’re monitoring job volumes, reviewing bounce behaviour or analysing open and click performance by audience segment, our platform enables secure real-time access to meaningful insights.

Standard reports are available through our secure online Service Portal or can be delivered via SFTP in your preferred format. Reporting options include:

Production Report. Generated when a job completes processing through the email platform. This confirms all records have been prepared and passed to the Mail Transfer Agent (MTA) for sending.

Incremental Delivery Report. Generated at defined intervals between the production stage and final delivery. These reports provide rolling delivery status updates, making them especially useful for time-sensitive or large-volume campaigns.

Delivery Report. Issued once a campaign or job has concluded, showing the final delivery status of each message. Includes breakdowns of sent, successfully delivered, bounced and deferred records.

Open Tracking Report. Shows who opened the message and when, helping you understand recipient engagement. Reports are generated at scheduled times after the job has completed and may be filtered by audience or segment.

Click Through Tracking Report. Captures link interaction by recipient and URL, helping you measure messaging effectiveness and customer interest. Like open tracking, these reports can be produced periodically and tailored to campaign needs.

Bounce and Failure Diagnostics. Explains why certain emails failed. Includes bounce logs, reason codes and feedback loop data from mailbox providers. This information supports remediation and helps improve long-term deliverability performance.

Custom File-Based Reports. Tailor report fields and formats to meet your system requirements. Reports can be delivered via secure SFTP or generated to support internal reporting, CRM integration or compliance tracking needs.

Custom metrics and visualisations. Our reporting specialists can assist with tailored metrics, scheduled reports and deeper analysis. Custom report formats and visual dashboards can also be provided on request to support internal teams, campaign reviews and governance requirements.

Built for regulated industries.

Our clients entrust us to send millions of communications every day. Our solutions are designed for organisations that prioritise robust capability, compliance and information security.


Security & compliance focused

Our email services operate under ISO 27001:2022 and ISO 9001 certifications, with DISP registration and IRAP alignment. This supports high security environments across government and critical infrastructure.


Trusted by regulated industries

We support regulated industries including financial services, utilities, insurance and government. Clients rely on us to deliver secure and compliant communications at scale.


Australian data sovereignty

All data is processed and hosted within Australian borders, with infrastructure directly connected to local carriers to ensure privacy, performance and regulatory alignment.


Compliance assistance

We offer opt out management, secure user access, audit logs and authentication options. This supports compliance with regulatory standards like the Privacy Act and industry codes.

Support your essential email communications

If your organisation manages high-volume, secure and compliant email delivery, we can help you do it more efficiently. Fill in your details and our team will be in touch to walk you through how we can support your critical delivery and reporting needs.

Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.

© FUJIFILM Data Management Solutions Pty. Ltd.