Webinar for local government

How councils are improving response times and operational efficiency with SMS

Learn how councils are using digital communications to improve outbound messaging, reduce manual effort and gain more control over delivery and reporting.

Online webinar Tuesday, 5 May 2026 1:00 pm ACST | 1:30 pm AEST | 11:30 am AWST Live Q&A

Join Fujifilm DMS on Tuesday, 5 May 2026, for a practical webinar on how councils are using SMS and digital communications to improve response times, visibility and service delivery.

Hear from council speakers, explore practical use cases and see how Message Centre works in practice.

Register now

What you will learn in the webinar

This webinar is designed for councils looking to improve how they communicate with residents. We will explore where SMS fits within local government today and how it can help improve response times, reduce manual effort and strengthen visibility over outbound communications.

The session will cover practical council use cases such as payment communications and service updates, along with a live walkthrough of Message Centre.

We will also hear from Lauren Telfer from the Town of Walkerville (SA) and Tegan Pelgrave from City of Moreton Bay (QLD), followed by a live Q&A to explore relevant use cases in more detail.

The 45-minute session will cover:

  • Current council communication challenges and where SMS fits
  • Practical local government use cases
  • A live Message Centre walkthrough including reporting
  • Real-life examples from two councils and what has worked
  • Live Q&A and next steps

Hear from councils already using Message Centre

This session includes guest council speakers sharing practical experience from their own environment, including where they are using SMS today, what they were looking to improve and what has worked for their teams.

Lauren Telfer

Lauren Telfer

Rates and Finance Officer, Town of Walkerville (SA)

Lauren is a Rates and Finance Officer at the Town of Walkerville, bringing more than a decade of experience in local government, including previous roles at the City of Salisbury. She supports the rating function at Walkerville with a focus on debt recovery, rate modelling and customer service, while helping improve processes and community experience.

Tegan Pelgrave

Tegan Pelgrave

Senior Lead Rates and Property, City of Moreton Bay (QLD)

Tegan is the Senior Lead Rates and Property at City of Moreton Bay, bringing 20 years of experience across financial services. She leads the rating and property function with a focus on teamwork, accuracy and efficiency, while providing daily support and mentorship to help her team deliver strong outcomes for Council.

Common council use cases we’ll discuss

The webinar will look at practical local government scenarios where SMS can help improve payment rates, increase awareness and reduce inbound calls.

01

Rates and payment reminders

How councils can use SMS reminders for upcoming or missed rate payments to increase payment rates and reduce manual follow‑up.

02

Service updates and disruptions

How councils can use SMS to notify residents of service changes and disruptions such as bin collections, road closures or facility closures.

03

Emergency and urgent alerts

How councils can use SMS to deliver fast, reliable alerts such as severe weather warnings, fire danger or infrastructure outages.

04

Self‑service sending and reporting

How councils can use self‑service SMS and real‑time reporting to improve efficiency and maintain control.

Register for the webinar

Reserve your place for Tuesday, 5 May 2026, to hear practical council examples, explore how Message Centre works in practice and join the live Q&A.

Complete the form below to register your interest and receive webinar details.

Register now

We’ll send confirmation details and webinar access information after registration.

Message Centre reporting dashboard

Frequently asked questions

Who is this webinar for?

This webinar is designed primarily for councils and local government teams involved in customer and community communications, revenue and rates, service delivery, operational messaging, customer service and digital transformation. If your team is looking to improve communication responsiveness, reduce manual follow-up or gain more visibility over outbound messaging, this session will be relevant.

When is the webinar?

The webinar will be held on Tuesday, 5 May 2026. It will run from 1:00 pm to 2:00 pm ACST, 1:30 pm to 2:30 pm AEST and 11:30 am to 12:30 pm AWST.

Will there be a live demonstration?

Yes. The session will include a practical walkthrough of Message Centre.

Will council speakers be joining live?

Yes. We will be joined live by Lauren Telfer from the Town of Walkerville (SA) and Tegan Pelgrave from City of Moreton Bay (QLD) who will share their experience using Message Centre in their environment.

Can I attend if I am outside local government?

Yes. While the webinar is designed for councils, many of the communication challenges discussed are also relevant across other regulated and service based industries. Attendees from outside local government are welcome.

Will the webinar be recorded?

Yes. The webinar will be recorded and sent to all registered participants, making it available for those that cannot join the webinar on the day.

Register for the webinar

Join Fujifilm DMS for a practical webinar on how councils are using SMS and digital communications to improve response times, visibility and service delivery.