Suncorp: reducing document rework with Content AI, projected to save 68,000 hours a year
At a glance Challenge: High-volume document classification and naming was manually intensive and creating significant administrative rework across Suncorp’s workers compensation operations. Solution: Content AI uses AI reasoning to support document classification and automated naming at scale. Business impact: Now live in production, the solution is projected to save 68,000 hours of manual effort each […]
Preserving council planning records through microfilm digitisation
Many councils still hold critical planning and development records on ageing microfilm. As tapes deteriorate it becomes harder to access information quickly and there is a real risk of losing high value historical records. This case study outlines how Byron Shire Council approached the digitisation of a thirty year old microfilm library and what other […]
Delivering a Legislative Council counting solution for the 2018 South Australian State Election
Electoral commissions often need to implement legislative changes quickly while maintaining public confidence in the voting process. When voting methods change, agencies need to manage complex ballot structures, large volumes of data and tight statutory timeframes under strict scrutiny. This case study outlines how the Electoral Commission South Australia (ECSA) and Fujifilm Data Management Solutions […]