Secure communication solutions for
banking and financial services

Fujifilm Data Management Solutions

Banking and financial services

Fujifilm DMS is a long-term, trusted communications partner for banks and financial services, helping deliver secure and compliant digital experiences that meet evolving customer expectations, support digital transformation and enable operational efficiency.

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at a glance

Solving key challenges in banking and finance

Digitise and automate your back-office

Reduce costs and improve efficiency by replacing manual tasks with secure, automated workflows. We streamline inbound communications such as loan applications, service requests and customer onboarding through document digitisation and data extraction, cutting processing times and improving accuracy.

Automate your customers' preferred communication channel

Meet customer's expectations with flexible delivery of statements and notices via print, email with secure attachments, online portals, SMS, MMS and two-way messaging. Our solutions ensure consistent communication, real-time engagement and automatic fallback to alternate channels if delivery fails.

Be a trusted, secure and compliance-focused partner

Our ISO 27001:2022-certified Information Security Management System is supported by a dedicated compliance team. Our certification covers IT processing, software development, data centres, cloud infrastructure, applications and production services, with Disaster Recovery and Business Continuity built-in. This ensures the highest standards of data security and regulatory compliance.

Support your transition to digital and paper zero

Our digital strategies and solutions help financial institutions reduce paper and postage costs with greater speed and with an improved digital customer experience. Fujifilm DMS can help you increase digital adoption by making it simple for customers to switch to digital, deliver interactive and engaging customer communications in digital formats and integrate reporting data back to your core systems.

Enable online access to statements and letters

Make it easy for customers to access their correspondence online. Fujifilm DMS provides secure portals tailored to business requirements and assists with onboarding and registration processes, ensuring seamless availability of digital letters and statements.

Deliver secure and compliant SMS and MMS services

Our SMS and MMS solutions support internal and external communication needs through self-service web tools, APIs and custom integrations like our Okta inline hook. All infrastructure is Australian-hosted and directly connected to local carriers, ensuring compliance and data sovereignty.

Deploy secure, interactive online forms

Streamline essential banking interactions like contact updates, policy acceptances and renewals using secure, compliant digital forms. We support personalised engagement journeys with intuitive, interactive experiences that enable accurate data capture and submission.

For customers without app or online access

Reach for paper zero goals by helping transition customers still reliant on post to secure digital channels. Fujifilm DMS supports this with custom web portals, secure links (via SecureLink) to statements and letters delivered through email and SMS, and robust capabilities for onboarding, preference management and digital communications.

AI TECHNOLOGIES

AI-enhanced Document Intelligence

To elevate the power of digitisation, Fujifilm DMS applies Artificial Intelligence (AI) technologies across key stages of document capture and processing. This enables smarter classification, faster handling and greater data accuracy from the moment information enters your workflows.


Document classification

Identify and categorise documents using AI-driven models using Large Language Models (LLMs), improves how files are routed, indexed and processed for downstream workflows.


Data capture & structuring

Transform unstructured content such as freeform text, images or mixed document formats into structured, machine-readable data for seamless automation.


Straight-through processing enablement

Reduce manual exception handling by automating classification, extraction and routing. This increases efficiency and enables end-to-end digital workflows without human intervention.

Learn more about our AI solutions

Secure digital forms for banking

Collect and process sensitive financial data with enterprise-grade digital forms, designed to meet the needs of regulated banking environments.

  • Customer onboarding and applications – capture personal details, supporting documents and consent through secure, mobile-optimised forms
  • Policy renewals and service updates – present personalised offers, disclosures and acknowledgements with full audit trails and timestamped records
  • Statements and secure document delivery – provide authenticated online access to statements and notices, with optional confirmation or follow-up actions
Learn about Digital Forms
Digital Forms UI 2
Okta SMS integration with secure OTP delivery platform

Messaging solutions

We provide a secure, compliance-ready platform for SMS and MMS communications, trusted by leading Australian enterprises and government agencies.

Our platform combines an easy-to-use self-service web application with powerful integration options, including APIs, secure file transfer, email-to-SMS and Okta inline hook support.

Message Centre enables users to schedule messages, automate responses, manage contacts, access reporting, leverage AI-assisted content creation and engage in real-time chat, empowering organisations to deliver personalised, high-volume and compliant mobile messaging with confidence.

Learn about Mobile Messaging
Okta SMS integration with secure OTP delivery platform
Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

Byron Shire Council and Fujifilm DMS partnership graphic with open-water swimmer representing community and progress.

Preserving council planning records through microfilm digitisation

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Electoral Commission South Australia and Fujifilm DMS branding over warehouse of securely stored cartons.

Delivering a Legislative Council counting solution for the 2018 South Australian State Election

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sms sender id register

SMS Sender ID Register: information for customers

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Fujifilm DMS digitising large bound documents using Zeutschel OS 16000 book scanner to preserve Western Australia’s archival records

Preserving Western Australia’s documentary heritage through secure digitisation

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Western Australia digitisation capabilities and specialists with Fujifilm DMS

Western Australia digitisation procurement guide

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digitisation

Government records digitisation and compliance in Australia

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Purpose-built for banking

Scalable solutions for secure communications

Enable compliant, high-volume customer engagement across all channels

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Trusted communications for financial services

Working closely with Australia’s largest banks and financial institutions for over 30 years, we understand the industry’s demands - from evolving customer expectations to rigorous regulatory compliance and cybersecurity. Our solutions are tailored to meet financial industry standards, ensuring secure, efficient and customer-centric communications across all touchpoints.

  • Compliance
  • Cybersecurity
  • User-centred design
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Scalable, flexible solutions

Our technology is designed to meet your needs, whether managing high-volume customer communications, automating loan processing, or securely handling account notifications. Designed for flexibility, our solutions scale effortlessly with growing demands and regulatory changes.

  • Reliability
  • Scalable
  • Modular solutions
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Strong Infosec and compliance policies & practices

Our Information Security Management System (ISMS) is independently certified to the ISO 27001:2022 standard, covering information technology infrastructure, cloud services, development, operations and data centre facilities management for Business Process Outsourcing services. It demonstrates our commitment to safeguarding customer data and maintaining compliance with relevant regulatory requirements.

  • ISO certified
  • Standards driven
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Support for ESG initiatives

Fujifilm DMS supports sustainability efforts in alignment with Fujifilm Holdings’ Sustainable Value Plan 2030. Through digitisation, automation and secure digital communications, we help clients reduce their reliance on paper-based processes - supporting more efficient operations and contributing to environmental goals such as reduced paper use and transport-related emissions.

  • Sustainability
  • Eco-friendly

Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

Affiliations

Accreditations

Partnerships

Document digitisation services platform for secure paper conversion
Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.