Fujifilm Data Management Solutions

Unlock Smarter Workflows with AI

Simplify, streamline and scale with AI document solutions

Accelerating digital transformation through AI

At Fujifilm DMS, we’re embedding Artificial Intelligence (AI) into the heart of our technology platforms to help clients meet challenges head-on. Our AI capabilities are designed to automate complex processes, enhance decision-making and enable seamless digital communication.

Whether it’s transforming customer interactions, digitising unstructured content, automating workflows or unlocking document data, our AI-powered solutions deliver measurable outcomes that drive operational excellence and growth. These capabilities also reduce manual exception handling and increase straight-through processing rates — improving speed, consistency and cost-efficiency. All solutions are deployed securely, using private AI models to support data privacy and compliance.

Enquire about our AI solutions

Our AI Vision for smarter, outcome-driven solutions

We believe AI should be practical, protect your data, and align with your business objectives. Every solution we develop is outcome-driven and built to deliver real value.

As the leading partner in outsourced customer communication and digitisation services, we’re well positioned to offer a complete end-to-end solution that brings together both physical and AI-powered services.

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How we apply AI across four core domains:


AI for Customer Communications Management (CCM)

We’re using AI to transform how organisations engage with customers across digital and physical channels, commencing with our SMS and MMS services. Our AI-enhanced CCM capabilities include:

  • Generative AI for message creation: Automatically generate, simplify and personalise SMS content to align with your brand tone and customer preferences
  • Tone and sentiment analysis: Ensure communications align with brand voice and customer expectations
  • Language translation and localisation: Reach diverse audiences with AI-powered multilingual support


AI for Digitisation

Digitising physical content is more than scanning or field-based capture — it’s about unlocking the value of data. Our AI capabilities include:

  • Document classification: Automatically identify and categorise documents using large language models (LLM)
  • Data capture creation: Extract structured data from unstructured content with high accuracy
  • Sentiment analysis: Detect tone and emotional context to support triage, prioritisation and escalation
  • Content summarisation and anomaly detection: Summarise large volumes of unstructured content and flag inconsistencies, outliers or unexpected patterns to enhance compliance, QA and operational insight


AI for Enterprise Content Management (ECM)

Our ECM solutions are being enhanced with AI to improve content lifecycle management:

  • Search and discovery: Enable full-text and intelligent retrieval across data and document archives
  • Business engine: Apply AI-driven logic to route, archive or escalate content based on intent and context
  • Case management automation Link documents to case files for faster triage and resolution
  • Content summaries: Generate AI-powered summaries from large volumes of digitised content to highlight key insights, support triage and streamline downstream workflows
  • Generative & natural language query: Search, retrieve and ask questions of your content using natural language.


AI for Data Management

We’re helping clients turn data into decisions through AI-powered data management:

  • Autonomous data interrogation: Apply business logic using AI with minimal human intervention
  • Data extraction and matching: Match extracted data against internal or external systems and sources
  • Business rules application: Use AI to route or transform data based on content and use-case
  • Visualisation and reporting: Generate insights, detect anomalies and support decision-making
  • Compliance and risk management Leverage AI to redact PI data and flag data anomaly risks

Why Fujifilm DMS?

At Fujifilm DMS, we deliver millions of secure, high-integrity communications every day. Our AI-enabled solutions are built for organisations that prioritise robust capability, strict compliance and enterprise-grade information security.

Trusted by regulated industries

We support some of Australia’s most compliance-driven sectors, including government, financial services and utilities. Our platforms are built to meet the highest standards for data protection, audit readiness and operational integrity.

Scalable and secure by design

Our infrastructure supports large-scale communications with security built in at every layer. AI is embedded into our platforms alongside compliance with IRAP, ISO 27001 and PCI-DSS, helping organisations deliver smarter, safer communications at scale.

Outcome-focused innovation

Every AI capability is developed to drive real business value. Whether it’s reducing manual effort, speeding up turnaround times or improving accuracy, our solutions help clients work more efficiently and with greater control.

Ready to connect?

If you’re exploring how AI can streamline your workflows, enhance data accuracy or transform customer communications, share your details and we’ll be in touch to discuss the right solution for your organisation.

Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.