Managing critical customer communications and information at scale

FUJIFILM Data Management Solutions helps organisations manage customer communications, documents and information across physical and digital channels, bringing together national operational capability, digital platforms, automation and AI to simplify complex processes.

Let's work together
Fujifilm Data Management Solutions
WHO WE ARE

Proven experience. National capability.

For more than 40 years, organisations across Australia have relied on our national operations and specialist technology expertise to deliver secure, reliable services at scale.

0

Operational facilities across Australia

0 +

Enterprise and government clients

0 +

Specialist technology delivery personnel

0 +

Digital products and client applications

0

Security and quality accreditations

Who we work with

Trusted by organisations across Australia

Westpac
Australian Electoral Commission
American Express
NAB
Telstra
ING Australia
Optus
Electoral Commission Queensland
Australian Bureau of Statistics
Medibank
BankWest
Department of Human Services
Origin Energy
Vic Roads
Electoral Commission South Australia
Queensland Transport
WHAT WE DO

What we help organisations do


Send critical customer communications

Create and deliver bills, statements, notices, reminders and other personalised communications across print, mail, email, SMS, MMS and digital channels.

Learn more


Process inbound documents and correspondence

Receive, digitise, classify, extract and route physical and digital correspondence including mail, forms, applications, claims and supporting documents.

Learn more


Digitise and preserve records

Convert paper archives and legacy content into secure, searchable digital information with structured metadata, governed access and long-term preservation.

Learn more


Create better digital experiences

Replace paper and PDF processes with secure digital forms, portals, approvals and self-service experiences connected to existing business systems.

Learn more


Automate document processing with AI

Use AI-assisted classification, extraction, validation and search to reduce manual handling, improve accuracy and make information easier to use.

Learn more


Connect systems and modernise operations

Connect communications, data and digital platforms with existing business systems through consulting, integration, cloud and implementation services.

Learn more
HOW WE DELIVER

From solution design to ongoing operation

We can support a specific stage of your solution or the full journey from design and implementation through to ongoing operation and improvement.


Design

Design the right solution

Understand your requirements, challenges and existing environment to define a practical solution and delivery approach.


Build

Bring the solution to life

Configure and develop platforms, applications and services around your requirements and the outcomes you want to achieve.


Integrate

Connect your systems

Connect platforms, applications and data with your existing environment using APIs, cloud technologies and secure integration services.


Operate

Deliver at scale

Run and support solutions through managed services or provide your teams with the technology, tools and expertise to operate directly.

A delivery model to suit how you operate

Choose a managed, hybrid or self-service model depending on the level of control, technology and operational support your organisation needs.

A

Managed service

We manage end-to-end delivery using our technology, expertise and operational capability.

B

Hybrid delivery

We share responsibility with your team, combining internal control with our technology, expertise and support.

C

Self-service

Your team manages the capability directly through our platforms and APIs with support available when needed.

A

Managed service

We manage end-to-end delivery using our technology, expertise and operational capability.

B

Hybrid delivery

We share responsibility with your team, combining internal control with our technology, expertise and support.

C

Self-service

Your team manages the capability directly through our platforms and APIs with support available when needed.

Customer Experience Suite

Digital platforms for communications, documents and information

Our Customer Experience Suite (CxP) brings together digital products for customer communications, data capture, document processing, information access and intelligent automation.

Built to fit around your environment

Use our products independently or connect them with your existing systems, APIs and services to support broader business requirements.

Explore the Customer Experience Suite


Message Centre

Create SMS, MMS, Email and Documents through self-service, managed-service or API delivery.

Learn more


Digital Forms

Create secure digital forms for data capture, approvals, signatures and payments connected to existing systems.

Learn more


ViewDocs

Provide secure document access, search and retrieval for records, correspondence and customer documents.

Learn more


Digital Mailroom

Digitise, classify and route inbound mail and documents so information reaches the right team or workflow faster.

Learn more


Content AI

Apply AI assisted OCR, classification, extraction and content processing to reduce manual handling and make information easier to use.

Learn more


Connected Workflows

Support routing, visibility, exception handling and process control across documents, data, channels and business workflows.

Learn more

Built to fit around your environment

Use our products independently or connect them with your existing systems, APIs and services to support broader business requirements.

Explore the Customer Experience Suite


Message Centre

Create SMS, MMS, Email and Documents through self-service, managed-service or API delivery.

Learn more


Digital Forms

Create secure digital forms for data capture, approvals, signatures and payments connected to existing systems.

Learn more


ViewDocs

Provide secure document access, search and retrieval for records, correspondence and customer documents.

Learn more


Digital Mailroom

Digitise, classify and route inbound mail and documents so information reaches the right team or workflow faster.

Learn more


Content AI

Apply AI assisted OCR, classification, extraction and content processing to reduce manual handling and make information easier to use.

Learn more


Connected Workflows

Support routing, visibility, exception handling and process control across documents, data, channels and business workflows.

Learn more
THE VALUE WE CREATE

Better outcomes for your customers and operations

We help organisations improve customer experience, reduce manual effort, strengthen operational control and adapt as requirements change.


Better customer experiences

Make communications, forms and information easier for customers to access, complete and respond to across physical and digital channels.


More efficient operations

Reduce manual handling, rekeying and unnecessary process steps by connecting information, systems and business processes.


Greater control and resilience

Improve visibility, governance and service continuity across critical communications, documents and operational processes.


Flexibility to evolve

Modernise progressively using digital platforms, integration and managed services as your requirements and operating environment change.


Better customer experiences

Make communications, forms and information easier for customers to access, complete and respond to across physical and digital channels.


More efficient operations

Reduce manual handling, rekeying and unnecessary process steps by connecting information, systems and business processes.


Greater control and resilience

Improve visibility, governance and service continuity across critical communications, documents and operational processes.


Flexibility to evolve

Modernise progressively using digital platforms, integration and managed services as your requirements and operating environment change.

Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

Suncorp

Suncorp: reducing document rework with Content AI, projected to save 68,000 hours a year

Read Case Study
QLD Titles

Fujifilm DMS awarded major digitisation project with Titles Queensland

Read Case Study
Choosing the right communication channel

Email, SMS, links and attachments: making the right communication choice

Read Case Study
Content AI pilot

Content AI Pilot Program: evaluate the use of AI to improve and automate your business processes

Read Case Study
Content AI - Video, audio and document processing digitisation

How Content AI processes documents, audio and video in regulated environments

Read Case Study
Western Australia digitisation capabilities and specialists with Fujifilm DMS

Digitising Claims Intake for a Victorian Government Agency

Read Case Study

Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

Industries We Serve

Our industry expertise and solutions

We can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.